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The number of passenger complaints received by ScotRail, through their official complaints process, is set out on the following table for the period 1 and 30 April 2022. The complaints may involve accidents that occurred before 1 April 2022.

The average recorded number of complaints per period for previous years is as follows:-

2019-2020 - 1,664 complaints

2018-2019 - 2,064 complaints

The figure of 1,144 complaints for April 2022 is lower than the above period averages.

ScotRail do not record staff complaints and therefore the information is not available.

The National Entitlement Card Programme Office (NECPO) have been unable to supply us with a breakdown of cards issued by age ranges. We are working with our delivery partners to have this data available.

NECPO support the 32 local authorities by assisting with the integration of various national and local public services on the National Entitlement Card (NEC) and are the joint controller with local authorities of this data.

The Local Rail Development Fund has already been extended until the end of the 22-23 financial year on a case by case basis. The fund is not open for new applicants, but committed funds will be honoured, subject to progress being made in line with grant agreements.

The SPCB undertook to consider this and can advise that the central register of interests for SPCB staff who are members of the Parliament’s Leadership Group is now publicly available, as of this week.  The register can be found here.  The SPCB considers that publication of declared interests for Leadership Group members is in the public interest for reasons of transparency and maintaining trust and confidence.  As before, Leadership Group members will be required, on an annual basis, to review their register of declared interests.

Following the publication of the interim guidance in August 2021 by the Drug Deaths Taskforce, the Scottish Government published an evidence review on benzodiazepine use in March 2022 and convened an expert group to consider the interim guidance, the evidence review, and what further guidance would cover. Experts endorse the interim guidance and agree that the prescribing element is the area which requires further research before anything further is published.

The Scottish Government has provided funding for a cohort study by the University of Stirling on patient outcomes and through the National Mission we are funding a pilot benzodiazepine clinic in Fife. These projects will contribute to the evidence needed to inform further guidance, and guidance on benzodiazepine harm reduction will be updated in response to the developing evidence base.

Roles and responsibilities of the ScotRail Board Members and its subsidiaries are set out in the Grant Agreement between Scottish Ministers, Scottish Rail Holdings Limited and ScotRail Trains Limited and the Framework Agreement between Scottish Ministers and Scottish Rail Holdings Limited. The intention is for both agreements to be published by end June 2022.

The Scottish Government response to the Public Interest Journalism Working Group report, Scotland’s News: Towards A Sustainable Future for Public Interest Journalism , is scheduled to be published on the Scottish Government publications page on Friday 24 June.

The response will set out the Scottish Government’s answer to each of the recommendations, and the next steps for taking them forward.

The Scottish Government is very grateful to the Working Group’s members for their hard work in developing the recommendations within the report.

The Bus Partnership Fund supports the development of permanent bus priority measures to tackle the negative impacts of congestion on bus services. The Fund requires grant-holders to be working towards a Bus Service Improvement Partnership (BSIP), as defined in the Transport (Scotland) Act 2019.

BSIPs are a new type of statutory partnership between local transport authorities and bus operators. BSIPs enable local transport authorities to work with bus operators and others to improve bus services in their area by developing a Plan and Scheme(s) to implement changes, with a voting process to ensure sufficient support from operators. BSIP schemes must include either measures or facilities from authorities to support services and mandatory standards to be complied with by operators. The link between the fund and BSIPs is to ensure that the measures sought by councils are relevant to the needs of services and passengers across their network.

As set out in the Transport Scotland Rail Services Decarbonisation Action Plan, it is planned to electrify between Dundee and Perth by 2035.

As decarbonisation of the line between Dundee and Perth forms a later phase of the rolling programme. Therefore it is at an early stage of development with a detailed implementation programme still to be developed.

The first step towards electrifying to Dundee (from Edinburgh) was taken in June 2022, with the commencement on site of electrification works on the Haymarket to Dalmeny section of route. Work on this estimated £55 million scheme is due for completion by December 2024.

Further development work on the business case for decarbonising the Fife Circle Line has been also been approved to progress to the next design phase for partial electrification of the route using battery electric multiple units.

We are working to publish the external report regarding the implementation of the 2021 NICE guideline on ME/CFS as soon as possible, and anticipate that it will be published by the beginning of July 2022.