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Energy Saving Trust operates the suite of energy advice services for home owners, SMEs and community groups on behalf of the Scottish Government.

To deliver this across Scotland the services are delivered by advice centre contractors through 5 regional advice centres and a centralised team covering out of hours. Each advice centre delivers the services to a consistent set of standards which are required by Energy Saving trust in the contract they have with the advice centre contractors.

The quality and consistency of advice provided by the programmes is directly monitored by EST. This monitoring includes the quality and relevancy of advice provided by an advisor, who are tasked with asking questions to understand each customer, their circumstances, their home/premises and their energy behaviours. This is so they can ensure advice topics they discuss are relevant and useful for each individual customer. Advisors use the same EST approved resource documents and facts and figures to ensure each topic they advise on is consistent.

The Scottish Government has regular contact to ensure EST are meeting pre-agreed targets and maintaining the high standard of the advice that is expected of these services.

I refer the member to the answer to question S6W-07568 on 19 April 2022. All answers to written Parliamentary Questions are available on the Parliament's website, the search facility for which can be found at https://www.parliament.scot/chamber-and-committees/written-questions-and-answers .

There are currently five Confucius Institutes hosted by universities in Scotland.

Energy Performance Certificates (EPCs) provide an assessment of the theoretical energy performance of existing and new buildings. They are generated by accredited EPC Assessors, belonging to Assessor Organisations approved by the Scottish Government. EPC assessors are required to have the necessary skills and expertise to operate the software that produces EPCs according to the standardised national methodology (SAP) developed by the UK Government and used by the Scottish Government. SAP produces indicative recommendations on how to improve the EPC score– which can include low carbon heating technologies where they are cost effective (however energy efficiency measures are currently prioritised).

The Scottish Government recognises that at present, the information presented on EPCs needs to be reformed, in line with the recommendations of the Climate Change Committee. That is why we have consulted on reforming EPCs to ensure that the metrics and recommendations align with our net zero target. This includes reforming the current energy efficiency metric, which has often incentivised fossil fuelled heating ahead of zero emissions heating solutions. We are now completing further research and intend for reformed EPCs to provide additional information on suitable zero emissions heating systems, and to provide information on the costs associated with such systems, together with energy efficiency measures, and their impacts on the costs of heating a building. As part of our wider proposed legislative programme, we will consult further on the detail of our proposals and will ensure that accredited EPC assessors have the skills needed to produce the reformed certificates.

Building owners can also seek further specialist advice on low carbon heating options beyond those generated in an EPC from a heating specialist or Building Service Engineer (represented by the professional body CIBSE). The Energy Savings Trust, Home Energy Scotland and Zero Waste Scotland provide further information and advice on low carbon heating on the behalf of the Scottish Government.

Home Energy Scotland (HES) is the main advice and referral mechanism to all Scottish Government energy efficiency schemes for homeowners. Energy Saving Trust (EST) manages the HES Service on behalf of the Scottish Government. Home Energy Scotland provide regular figures to the Scottish Government on the numbers of households they advise and the value of that advice. The Scottish Government has regular contact with EST to ensure they are meeting pre-agreed targets and maintaining the high standard of the advice that is expected of these services.

Householders making an enquiry to the HES service are dealt with by trained and qualified (SQA) advisors. HES advisers use a series of tools to ensure that the advice provided is based on the most effective measure for each householders’ specific needs. A fabric first approach is also recommended to households to ensure that heat loss is minimised before the most efficient routes to supplying the remaining residual heat requirements are considered. The analysis provided by an advisor to a householder is informed by use of a personalised Home Energy Check (HEC). The Home Energy Check is generated using bespoke energy modelling software which is used to model the thermal and other energy use characteristics of each property based on data provided by the householder. The HEC can be completed online independently by the householder via the HES website or over the telephone with an advisor.

For vulnerable householders who may require a little more support to be able to engage fully with the service or for households considering installation of low and zero carbon heating or renewable energy technologies, further specialist advice is available which can include a visit from an advisor and a bespoke onsite survey of the home. Energy modelling software is again used to model the property and to generate measures recommendations and savings figures for the householder. Through use of approved bespoke energy modelling and ensuring that advice is only delivered by suitably qualified advisors, the quality of recommendations and advice given to householders is maintained at a consistent, high level.

I refer the member to the answer to question S6W-07565 on 19 April 2022. All answers to written Parliamentary Questions are available on the Parliament's website, the search facility for which can be found at https://www.parliament.scot/chamber-and-committees/written-questions-and-answers .

The Scottish Government is clear that deposit return schemes (DRS) are a form of extended producer responsibility (EPR). Therefore, producers will not have to purchase Packaging Waste Recycling Notes (PRNs) or Packaging Waste Export Recycling Notes (PERNs), or pay producer fees under packaging EPR once that is operational, for containers collected through our DRS. We are working with the other UK administrations to legislate to give effect to this position.

On the member’s questions regarding quantity and quality of glass collected through our DRS, I refer him to the answer to question S6W-07104, answered on 18 March 2022. Increased quantity and quality of glass cullet means more glass available to go to re-melt and we would expect Scotland’s glass industry to benefit from this economic opportunity.

All answers to written Parliamentary Questions are available on the Parliament's website, the search facility for which can be found at https://www.parliament.scot/chamber-and-committees/written-questions-and-answers .

We are aware that the percentage of eligible young people holding cards providing free bus travel under the new Young Persons’ Scheme varies between local authorities. There will be a variety of reasons for this, including different levels of local awareness and interest in the scheme and also variations in how different local authorities handle applications which come to them rather than through the national online portal, getyournec.scot, and Transport Scotland’s Pass Collect app (for people between 16 and 21 who already possess an active NEC or Young Scot NEC card). We estimate that the number of cards produced and dispatched for South Lanarkshire as of 19 April 2022 represented 14% of the eligible population.

We are working with our delivery partners, including the Improvement Service and local authorities, to identify and support improvements to both online and offline processes to maximise the uptake of scheme and get cards issued faster. One such measure, which we are encouraging, is to coordinate applications through schools on behalf of pupils. Some authorities are already doing this, including – we understand – South Lanarkshire for pupils moving up to secondary school.

The identification, assessment and management of people with long-term effects of COVID-19 in Scotland is guided by the UK-wide clinical guideline developed by the National Institute for Health and Care Excellence, the Scottish Intercollegiate Guidelines Network (SIGN) and the Royal College of GPs.

This guideline is clear that there is no requirement to prove previous COVID infection via a positive test in order to access an assessment or be considered for referral for further investigations or specialist input.

The Scottish Government is actively supporting the implementation of the clinical guideline in Scotland, including through our long COVID ‘Implementation Support Note’ and our collaboration with SIGN on its online ‘Decision Support Tool’ on managing the long term effects of COVID-19.

The Scottish Government is not a reporting agency for cyber attacks in Scotland. When notified of a cyber incident under the Scottish Public Sector Notifiable Cyber Incident Procedure and Policy, the Scottish Government together with other relevant partners supports organisations with immediate cyber incident management and response, rather than their long-term recovery.

Public sector bodies generally manage their recovery processes themselves, dependant on their own circumstances. The Scottish Government does not collate information on the costs to the Scottish public bodies incurred as a result of cyber attacks.