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Questions and answers

Parliamentary questions can be asked by any MSP to the Scottish Government or the Scottish Parliamentary Corporate Body. The questions provide a means for MSPs to get factual and statistical information.

Written questions must be answered within 10 working days (20 working days during recess)
Other questions such as Topical, Portfolio, General and First Minister's Question Times are taken in the Chamber

Urgent Questions aren't included in the Question and Answers search. There is a SPICe fact sheet listing Urgent and emergency questions.

Find out more about parliamentary questions

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Question reference: S6W-09553

Asked by: Liam Kerr, MSP for North East Scotland, Scottish Conservative and Unionist Party
Date lodged: Friday, 01 July 2022
Current Status: Answered by Jenny Gilruth on 28 July 2022

To ask the Scottish Government how many complaints from (a) passengers and (b) staff were received by ScotRail services between 1 and 30 June 2022, broken down by the reason for the complaint.

The number of passenger complaints received by ScotRail, through their official complaints process, is set out on the table below for the period 1 and 30 June 2022. The complaints may involve incidents that occurred before 1 June 2022.

The average recorded number of complaints per period for previous years is as follows:-

2019-2020 - 1,664 complaints

2018-2019 - 2,064 complaints

The figure for 1 April to 30 April 2022 is 1,144. The figure of 1,493 complaints for June 2022 is higher than April 2022 as during May and June 2022 several services were impacted due to driver shortages and the subsequent temporary timetable that was introduced on 23 May 2022. The temporary timetable that was in place until 20 July 2022 aimed to provide the best possible service to as many passengers as possible with the available resources.

ScotRail do not record staff complaints and therefore the information is not available.

Complaint Categories	01-30 Jun 2022
Train Service Performance	343
Policy And Product	259
Staff	210
Capacity	171
Timetable	132
1st Class	113
Environment	57
Ticket Buying Facilities	28
Information Provision	23
Rail Replacement	23
Promotions	21
Station Facilities	21
Assisted Travel	18
Customer Provisions	17
Safety & Security	16
Smartcard	14
Contact Centre	11
Cycles	10
Double Debit	6
Total	1493

Question reference: S6W-09432

Asked by: Maurice Golden, MSP for North East Scotland, Scottish Conservative and Unionist Party
Date lodged: Tuesday, 28 June 2022
Current Status: Answered by Lorna Slater on 28 July 2022

To ask the Scottish Government, further to the answer to question S6W-07791 by Lorna Slater on 3 May 2022, whether it will provide an update on the status of the discussions, and when it anticipates contracts will be signed.

On 19 July 2022, Circularity Scotland Ltd announced that it has signed a contract with Biffa to become Scotland’s Deposit Return Scheme’s logistics service provider.

The award of this contract is a key milestone in the roll out of the scheme and the agreement is expected to create around 500 jobs in Scotland. It comes after several months of close collaboration between Circularity Scotland and Biffa as they progress towards DRS going live in August next year.

Work is also underway to deliver the IT infrastructure for the scheme, and I expect the contract for IT services to be finalised very shortly.

Question reference: S6W-09515

Asked by: Katy Clark, MSP for West Scotland, Scottish Labour
Date lodged: Thursday, 30 June 2022
Current Status: Answered by Jenny Gilruth on 28 July 2022

To ask the Scottish Government, further to the answer to question S6W-06701 by Jenny Gilruth on 17 March 2022, what the cost was of the (a) community needs and (b) market assessments of the Clyde and Hebrides Ferry Service routes undertaken to inform the Ferries Plan 2013-2022.

Question reference: S6W-09519

Asked by: Katy Clark, MSP for West Scotland, Scottish Labour
Date lodged: Thursday, 30 June 2022
Current Status: Answered by Jenny Gilruth on 28 July 2022

To ask the Scottish Government, further to the answer to question S6W-06701 by Jenny Gilruth on 17 March 2022, whether it will provide an update on any invitations to external consultants to tender for contracts related to the (a) community needs and (b) market assessments.

Question reference: S6W-09516

Asked by: Katy Clark, MSP for West Scotland, Scottish Labour
Date lodged: Thursday, 30 June 2022
Current Status: Answered by Jenny Gilruth on 28 July 2022

To ask the Scottish Government, further to the answer to question S6W-06701 by Jenny Gilruth on 17 March 2022, whether it will list the routes within the scope of the Ferries Plan 2013-22 that are provided “without government intervention”.

Question reference: S6W-09518

Asked by: Katy Clark, MSP for West Scotland, Scottish Labour
Date lodged: Thursday, 30 June 2022
Current Status: Answered by Jenny Gilruth on 28 July 2022

To ask the Scottish Government, further to the answer to question S6W-06701 by Jenny Gilruth on 17 March 2022, whether it will provide an update on the timescales for carrying out the (a) community needs and (b) market assessments.

Question reference: S6W-09517

Asked by: Katy Clark, MSP for West Scotland, Scottish Labour
Date lodged: Thursday, 30 June 2022
Current Status: Answered by Jenny Gilruth on 28 July 2022

To ask the Scottish Government, further to the answer to question S6W-06701 by Jenny Gilruth on 17 March 2022, whether it will list the ferry routes that have been prioritised for assessment.

The Scottish Government is prioritising those routes associated with live investment projects as set out in the answer to the question S6W-06702 on 8 March 2022, namely Mallaig – Lochboisdale Vessel Replacement Project, Oban – Craignure and Gourock – Dunoon – Kilcreggan. All answers to written Parliamentary Questions are available on the Parliament's website, the search facility for which can be found at https://www.parliament.scot/chamber-and-committees/written-questions-and-answers .

Question reference: S6W-09527

Asked by: Richard Leonard, MSP for Central Scotland, Scottish Labour
Submitting member has a registered interest.
Date lodged: Thursday, 30 June 2022
Current Status: Answered by Jenny Gilruth on 28 July 2022

To ask the Scottish Government what discussions it has had with the UK Government on the potential impact of the reported low-wage crewing model, imposed by P&O Ferries, on seafarers working for other ferry operators.

Question reference: S6W-09480

Asked by: Dr Alasdair Allan, MSP for Na h-Eileanan an Iar, Scottish National Party
Date lodged: Thursday, 30 June 2022
Current Status: Answered by Jenny Gilruth on 28 July 2022

To ask the Scottish Government whether any attempt has been made to measure the financial and economic losses to the Uist community from ferry disruptions in 2022.

As the member will know, disruption to the network in early 2022 linked directly to weather conditions and Covid impacts. Whilst no specific analysis of the financial and economic impacts from this ferry disruption on the Uist community has been undertaken, the Scottish Government recognises the impact these disruptions have on island life.

CalMac forms part of the local resilience partnership and prioritises the shipment of essential supplies during disruption to minimise welfare issues on the islands. Transport Scotland works with CalMac to monitor the impact of cancellations, listening to feedback directly from island communities and local resilience partnerships as well as transport operators.

Question reference: S6W-09528

Asked by: Richard Leonard, MSP for Central Scotland, Scottish Labour
Submitting member has a registered interest.
Date lodged: Thursday, 30 June 2022
Current Status: Answered by Jenny Gilruth on 28 July 2022

To ask the Scottish Government what recent discussions it has had with the ports industry in Scotland regarding the UK Government’s legislative response to P&O Ferries replacement of seafarers in Scotland with agency crew, reportedly being paid below the minimum wage, from 17 March 2022.