That the Parliament notes with concern the reported recent spike in unresolved household complaints to water companies in England and Wales, where complaints rose by 29% in 2023-24, according to the Consumer Council for Water, reaching their highest levels in nearly a decade, with a total of 222,956 complaints; understands that these complaints, predominantly related to billing and affordability issues, have caused significant dissatisfaction, with companies such as Thames Water and Yorkshire Water rated as “poor” for customer service; believes that, in contrast, Scotland’s publicly owned Scottish Water continues to perform well, handling 19,025 customer contacts in 2022-23, of which only 5,400 were formal complaints; considers this is a significantly lower rate than in the privatised system in England and Wales and highlights Scottish Water’s model ensures greater accountability, transparency and customer satisfaction, with a strong emphasis on delivering affordable and environmentally responsible water services; understands that, despite higher water consumption in Scotland, averaging 180 litres per person per day compared to 144 litres in England and Wales, Scottish Water’s customer service remains robust, thanks to its focus on public service rather than profit; wishes to see Scottish Water maintain and improve service quality, ensuring that it remains accountable to the people of Scotland, and urges the UK Government to review the performance of privatised water companies, considering what it sees as Scotland’s successful model of public ownership as a means to improve service delivery, customer satisfaction and environmental outcomes.