Seòmar agus comataidhean

The Care Inspectorate, on behalf of Scottish Ministers, operates a formal complaints procedure for anyone who is unhappy about a registered care service. This procedure explains people's right to receipt of high quality services and what steps they can take if they feel this is not being met. Details of how people can register a complaint is well publicised on the Care Inspectorate's website.http://www.careinspectorate.com/images/documents/82/Procedure%20for%20handling%20complaints%20-%20Jul%2014.pdf

Additionally National Care Standards stipulate that service providers must make available to service users and their families details of their complaint handling procedures. This information is provided to everyone receiving a registered care service and ensures they are fully familiar with their rights and expectations from the outset.

Together these easily accessible information ensures service users are made aware of what to do should they wish to complain about a care service, or challenge the findings of any such investigations.

Through the Sexual Health and Blood Borne Virus networks, the Scottish Government has regular discussions with Health Protection Scotland, NHS boards and Hepatitis Scotland to help promote best practice and information sharing in relation to identifying people who remain undiagnosed.

The Scottish Government is committed to improving the services, support and care available to people with hearing loss through its long term strategy ‘See Hear’. Awareness raising and training were identified as one of the recommendations in the strategy. The strategy was jointly endorsed by COSLA and is being implemented through local partnerships. Local leads have been identified to drive progress across priority areas.

Health Protection Scotland collects data on Hepatitis C tests from the West of Scotland Specialist Virology Centre, East of Scotland Specialist Virology Centre, Department of Medical Microbiology at Aberdeen Royal Infirmary and Ninewells Hospital and Medical School. These specialist laboratories receive positive samples from the 14 Hepatitis C testing laboratories in Scotland in order to carry out PCR testing for confirmation. Negative tests are generally not sent to these specialist laboratories. Therefore, for accuracy, the testing database only includes tests from Boards where there is complete data (negative and positive samples). This means that Hepatitis C test data is only available for prisons within NHS Greater Glasgow and Clyde, Grampian, Lothian and Tayside board areas. Between 2013-2015, 3,964 people were tested for hepatitis C antibody in the prison setting in these four board areas.

Local Authority Strategic Housing Investment Plans (SHIPs) are produced every two years by local authorities. These are the key documents which identify the strategic housing projects to assist the achievement of the 50,000 target. SHIPs will be directly informed by the councils Local Housing Strategy and developed in consultation with key stakeholders.

Funding decisions are therefore based on the priorities of local authorities as identified in their Housing Need and Demand Assessments, Local Housing Strategies and Strategic Housing Investment Plans.

The Scottish Government does not hold this information. The Scottish Government does not currently collect data on people in supported accommodation, however Scottish Government are currently in the process of implementing a data collection which will provide some data on this.

The supported accommodation sector is complex and encompasses a range of different forms of accommodation, with different providers and meeting different needs. The UK Government has undertaken a substantial body of research on the provision of supported accommodation across Great Britain which we understand will shortly be published along with a consultation paper. When it is published we will consider this research carefully, and consider whether the Scottish Government needs to undertake further research or analysis.

We expect the UK Government to publish research on the provision of supported accommodation and a consultation paper with more detail on their proposed approach shortly, it would be premature to make any plans without this information.

The Scottish Government intends to use devolved funding to ensure that the supported accommodation sector is put onto a secure and sustainable footing and we will work with a broad range of stakeholders to achieve this.

The UK Government has not begun discussions with the Scottish Government on the calculation of funding which will be devolved. We expect the UK Government to provide overall funding sufficient to fund supported accommodation at current levels, and we will work with the sector to ensure that the devolved funding reflects this.

Such discussions will be informed by the DWPs own research. When it is published we will consider this research carefully, and consider whether the Scottish Government needs to undertake further research or analysis to support our discussions with the UK Government.

No assessment has been made on the impact of local housing allowance changes to groups of recipients in supported accommodation. The Scottish Government made clear it was concerned about the potential impact, and welcomed the announcement that funding for supported accommodation would be maintained at current levels. The Scottish Government does not currently collect data on people in supported accommodation, however Scottish Government are currently in the process of implementing a data collection which will provide some data on this.

The Scottish Government intends to protect the wide variety of tenants in supported accommodation and to use devolved funding to ensure that the supported accommodation sector is put onto a secure and sustainable footing. We will work with a broad range of stakeholders to achieve this.

The Scottish Government meets with housing providers and other stakeholders with an interest in supported accommodation through the temporary accommodation and supported accommodation sub group, which has met since 2013. This group has discussed the plans to extend local housing allowance (LHA) to the social sector, and its members, including Scottish Women’s Aid have been among those groups calling on the UK Government to take a different approach for supported accommodation.

This group last met on 19 September, and discussed the Secretary of State for Work and Pension’s written statement on applying LHA to the social rented sector, and the funding for supported accommodation. The group agreed to meet again shortly after the DWP research and consultation had been published.

This group also consulted with the Scottish Housing Best Value Network (Now known as the Scottish Housing Network) on guidance to support landlords and local authority housing benefit teams in defining supported exempt accommodation for the purpose of ensuring unintended consequences of UK Government welfare reform were avoided and to prepare for any measures to localise support for this sector.