To ask the Scottish Executive what goals it expects Registers of Scotland to achieve in 2009-10.
Scottish Ministers have set Registers of Scotland the financial goal of achieving a return of no less than -6% on net capital employed for the three-year period ending 31 March 2010.
In addition, the Keeper of the Registers will shortly publish Registers of Scotland''s (RoS) 2009-14 Corporate Plan, which sets objectives to secure continuing performance improvements. In particular, as milestones for 2009-10, the Keeper has set the following goals for the conduct of registrations and for customer service, which ministers endorse.
To limit the increase in the standard production cost index to no more than 5% for the three years ending 31 March 2010 compared with the three-year performance to 31 March 2009.
Where it is in the Keeper''s power and is legally appropriate, to complete the recording and registration of:
- 80% of Sasine writs within 20 working days, with no writ taking longer than 40 working days;
- 80% of Dealings with Whole within 30 working days, with no Dealing taking longer than 100 working days, and
- 80% of standard First Registration applications within 70 working days.
As milestones in year two of a three-year strategy to deal with older, complex casework, where it is in the Keeper''s power and is legally appropriate, to:
- complete the registration of 40,000 Transfers of Part cases, along with their consequential Dealings with Whole, and
- eliminate all pre-October 2008 First Registration casework.
To achieve a registration accuracy rate of at least 98.5% for applications despatched during the previous 12 months.
To provide a high-level of customer service by:
- achieving a 98% rating for overall customer care in the annual customer satisfaction survey, and
- processing 98% of all customer enquiries in compliance with RoS''s improved published response standards.