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Scottish Ambulance Service see volunteers as a key part of its 2030 strategy, there is an emphasis on working collaboratively with communities to improve population health, enhance the resilience of communities and deliver high quality emergency care for patients. Community First Responders are an integral component of this approach.

Community First Responders (CFRs) are highly valued by the Scottish Ambulance Service and are a dedicated and valuable asset to the communities they serve across Scotland including Mid Scotland and Fife. They form an integral part of the Service’s response, especially but not solely, to Out of Hospital Cardiac Arrests (OHCA)

CFRs are community-based volunteers that, subject to their availability, work to a clinically assured scope of practice to enhance and complement, but not replace, the emergency ambulance response within an agreed geographical area.

The Scottish Ambulance Service started using the GoodSAM system in 2017 in a limited capacity – initially this was aimed at SAS clinicians to register. This was paused during the Covid-19 pandemic. Full implementation of GoodSAM, which was open to all, was launched in October 2022. Since this date, effectiveness has been measured based on month on month increase to both registrations and alerts accepted through it. Data modelling is now ongoing to establish how best to optimise the system for different parts of Scotland.

Community First Responders generally respond to calls within a designated geographical area known as a polygon. The polygon is agreed between the Community First Responder scheme and the Scottish Ambulance Service. The size of the polygon may vary from scheme to scheme and will be dependent on factors such as geography, base location of volunteers, and predicted travel times.

£25,000 per annum.

Community First Responders (CFRs) are trained to operate within a clinically approved Scope of Practice. CFRs can be asked to attend a range of urgent and emergency medical emergencies including cardiac arrests, chest pains, breathing difficulties, strokes, choking and other similar types of call where a local and quick response may be beneficial to complement the emergency response.

The Scottish Ambulance Service currently has around 900 Community First Responders. The number of Community First Responders trained by the Scottish Ambulance Service by SAS Operational Areas between April 2021 - March 2024:

Co-ordination of Community First Responders (CFRs) and Wildcat Cardiac Responders sits within the Scottish Ambulance Service National Risk and Resilience Department (NRRD). The Community Resilience team within NRRD provide governance, recruitment, training, and support to CFR schemes and ensure the consistency of operating practice across Scotland.

CFRs subscribe to an agreed governance framework and clinically approved Scope of Practice. The primary focus of the role is responding to cardiac arrests, heart problems, chest pains, breathing difficulties, stroke and choking. Volunteering is flexible and there is no minimum requirement.

CFRs are dispatched, predominantly via Airwave radio, by the Alternative Resource Desk (ARD) within the Ambulance Control Centre. CFRs may also use the GoodSam app to ensure an expedited response to known and suspected cardiac arrests.

While there is no specific, separate engagement with food delivery industry employers, the Scottish Government engages broadly with businesses and trade unions across the retail and hospitality sector on a range of issues, including fair work. Many of these businesses also operate food delivery services. There are also Industry Leadership groups for both sectors co-chaired by Scottish Government, which provide strategic oversight of key policy issues and development.

As there are currently no Standard Industrial Classification codes that specifically identify food delivery as an industry; and no Standard Occupational Classification codes that specifically identify food delivery as an occupation, it is not possible to robustly estimate the size of the sector in Scotland.

Our vision, shared with the Fair Work Convention, is for Scotland to be a leading Fair Work Nation by 2025, where fair work drives success, wellbeing and prosperity for individuals, businesses, organisations and society.

Control over employment and industrial relations legislation is currently reserved to the UK Parliament; while this remains the case, we will continue to use our Fair Work policy to drive up labour market standards for workers across the Scottish labour market.

The findings from the Heriot-Watt study present a disturbing picture of racial and sexual abuse that food delivery drivers have experienced in the course of their work.

The Scottish Government is clear that there is no place for harassment or abuse in the workplace, and everyone deserves to be respected and to feel safe in their working environment no matter their job or industry. All employers have a duty of care to protect the health, safety and welfare of their workers.

While the legal powers governing Health and Safety and Employment are reserved, this government will continue to promote its Fair Work policy, to make workplaces fairer and more inclusive but also safer and healthier environments for all workers. We encourage all employers to have in place robust workplace policies for handling issues such as bullying or harassment.

We are developing, and will publish by summer, a delivery plan for the refreshed Equally Safe Strategy to enable its aims and vision to be progressed in a practical way. This strategy seeks to prevent and address all forms of violence against women and girls, including in the workplace, specifically violence, abuse, and exploitation directed at them because of their gender. This behaviour is predominantly carried out by men and stems from deep-rooted gender inequality.