To ask the Scottish Executive how many targets for ambulance response times have not been met in (a) total and (b) in each NHS board area in each of the last three years, broken down by (i) category of call and (ii) response times in (A) urban and (B) rural areas.
Under the priority based dispatch system, which is used in all mainland board areas, 999 emergency calls are processed using a well proven, clinically approved, screen based software (called Advanced Medical Priority Dispatch System). Based on the responses of the caller, the software assigns the call a response category. The categories and standards applied, as well as the performance of the Scottish Ambulance Service broken down by NHS board area is set out in the following table.
Category A calls are clinically defined as “immediately life-threatening”. The target is that by March 2008, 75% of such calls should be responded to within eight minutes across mainland Scotland. The ambulance service has phased the introduction of priority based dispatch and is progressing towards this target.
Category B calls are clinically defined as “not life-threatening but still serious”. The target for this category of calls is that 95% should be responded to within either 14, 19 or 21 minutes depending on the population density of the health board (urban, rural or sparse respectively). The ambulance service’s performance over the last three years for this category of call, broken down by health board area is listed in the following table.
Health Board | Rurality Classification | 2003-04 Percentage Performance Against Category B Target | 2004-05 Percentage Performance Against Category B Target | 2005-January 2006 Percentage Performance Against Category B Target |
Argyll and Clyde | Sparse | n/a | 94.7 | 94.9 |
Ayrshire and Arran | Sparse | n/a | 96.2 | 96.4 |
Borders | Sparse | 93.5 | 93.7 | 92.3 |
Dumfries and Galloway | Sparse | n/a | 90.2 | 90.6 |
Fife | Rural | 96.5 | 97.0 | 97.2 |
Forth Valley | Sparse | 96.6 | 96.6 | 95.6 |
Grampian | Sparse | 96.2 | 96.5 | 97.0 |
Greater Glasgow | Urban | 89.9 | 85.6 | 86.6 |
Highland | Sparse | 92.9 | 92.3 | 92.6 |
Lanarkshire | Rural | 95.0 | 93.1 | 93.9 |
Lothian | Rural | 97.9 | 97.3 | 96.7 |
Tayside | Sparse | 96.2 | 95.4 | 95.8 |
The rurality classifications reflected local demography and were applied based on local authority areas. They are:
Sparse – less than 0.5 persons per acre;
Rural – less than 3.0 but more than 0.5 persons per acre, and
Urban – more than 3.0 persons per acre.
The other category of call which is dealt with by the accident and emergency ambulance service is doctors’ urgent calls. This is where a GP or a clinician requests an ambulance to be with a patient or to have a patient in hospital within a timeframe agreed with the Ambulance Service Emergency Medical Dispatch Centre. The target is to carry out the request within 15 minutes of the time agreed in 95% of cases. The ambulance service’s performance over the last three years for this category of call, broken down by health board area is listed in the following table.
Health Board | 2003-04 Percentage Performance Against Doctors’ Urgent target | 2004-05 Percentage Performance Against Doctors’ Urgent target | 2005-January 06 Percentage Performance Against Doctors’ Urgent target |
Argyll and Clyde | 87.2 | 89.9 | 89.9 |
Ayrshire and Arran | 94.4 | 89.6 | 91.5 |
Borders | 96.9 | 94.5 | 94.6 |
Dumfries and Galloway | 93.0 | 87.8 | 89.8 |
Fife | 98.0 | 96.8 | 96.8 |
Forth Valley | 97.8 | 96.0 | 93.7 |
Grampian | 98.9 | 99.9 | 99.9 |
Greater Glasgow | 83.0 | 82.3 | 87.8 |
Highland | 98.9 | 99.8 | 99.9 |
Lanarkshire | 85.5 | 84.9 | 87.1 |
Lothian | 97.3 | 93.4 | 93.1 |
Tayside | 96.7 | 94.6 | 94.0 |
The ambulance service continues to apply the previous standards – called ORCON standards - to their responses to calls from NHS Western Isles, NHS Shetland and NHS Orkney.
For each of those boards the performance is listed in the following tables:
NHS Orkney | 2003-04 Percentage Performance | 2004-05 Percentage Performance | 2005-January 2006 Performance |
Emergency - Achievement against 50% responded to in 8 minutes | 50.9 | 49.0 | 46.7 |
Emergency - Achievement against 95% responded to in 21 minutes | 88.3 | 88.8 | 86.7 |
Doctors’ Urgent – Achievement against 95% within 15 minutes of agreed time | 99.6 | 100.0 | 100.0 |
NHS Shetland | 2003-04 Percentage Performance | 2004-05 Percentage Performance | 2005-January 2006 Performance |
Emergency - Achievement against 50% responded to in 8 minutes | 48.7 | 43.9 | 45.8 |
Emergency - Achievement against 95% responded to in 21 minutes | 81.2 | 78.1 | 81.3 |
Doctors’ Urgent – Achievement against 95% within 15 minutes of agreed time | 99.1 | 100.0 | 99.9 |
NHS Western Isles | 2003-04 Percentage Performance | 2004-05 Percentage Performance | 2005-January 06 Performance |
Emergency - Achievement against 50% responded to in 8 minutes | 55.0 | 51.4 | 46.8 |
Emergency - Achievement against 95% responded to in 21 minutes | 86.3 | 88.6 | 86.8 |
Doctors’ Urgent – Achievement against 95% within 15 minutes of agreed time | 99.4 | 100.0 | 100.0 |
Note: *The information in the tables has been supplied by the Scottish Ambulance Service.