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The Scottish Government is not responsible for the assessment of abandoned calls to NHS 24 which is an operational matter for the Board. We monitor NHS 24 performance against a number of indicators on a weekly basis.

Calls to the 111 service can be abandoned for a variety of reasons, including callers choosing to end their call after being connected to the automated messaging service and hearing the options available to them. These include accessing self-care advice via NHS Inform, or contacting another area of the health service which may be more appropriate to meet their needs.

The Scottish Government continues to support NHS 24's ongoing work to help reduce abandoned calls, including a recent revision of NHS 24's key performance indicators to better reflect and understand the current demands on the service. This work allows the Service to capture any unmet demand, and any potential risks where callers have made multiple attempts to access 111 without success.

The information that has been requested is not held centrally by the Scottish Government.

Following the completion of the Allied Health Professions (AHP) Education and Workforce Policy Review, an advisory group has been established. Job planning is one area of focus within the delivery plan and the Scottish Government will work in conjunction with wider stakeholders to oversee the effective implementation of the recommendations.

The group held its second meeting on 4 March 2024 and will consider the timescales required to meet the overarching aims at its future meetings, scheduled in June and October 2024.

The information that has been requested is not held centrally by the Scottish Government.

The information requested on how many full-time equivalent administrative support posts provide support to consultants across the NHS is not centrally available.

Since Sept 2007, administrative services have increased by 21.5% or by 5,316.9 WTE, from 24,737.2 WTE as at Sept 2007 to 30,054.1 WTE as at Dec 2023.

Support to clinical staff, up 45.4% since Sept 2007 to 9,600.5 WTE as at Dec 2023.

Further Information on the administrative services workforce, can be found on the TURAS NHS Education for Scotland workforce statistics site at: 05 March 2024 Workforce | Turas Data Intelligence (nhs.scot)

Decisions on clinical pathways are not for the Scottish Government. These decisions are for clinicians, based on the best evidence available, through the appropriate clinical governance structures.

On 18 April, in a joint statement, NHS Greater Glasgow and Clyde and NHS Lothian confirmed that both Boards have paused any new prescription of puberty-supressing hormones and cross-sex hormones for young people as a treatment option for gender dysphoria.

The small number of patients directly impacted by this change, and their families, were notified in advance of this statement. It is right that they were the first to hear about it, sensitively and from the services caring for them, before a public statement was made.

In the context of specialist provision of gender identity healthcare to children and young people, since publication of its Strategic Action Framework for Gender Identity Service improvement in December 2021, the Scottish Government has maintained an extensive dialogue with NHS Health Boards in Scotland on how to collectively work to improve healthcare provision in this sphere.

On 18 April, in a joint statement, NHS Greater Glasgow and Clyde and NHS Lothian confirmed that both Boards have paused any new prescription of puberty-supressing hormones and cross-sex hormones for young people as a treatment option for gender dysphoria.

The small number of patients directly impacted by this change, and their families, were notified in advance of this statement. It is right that they were the first to hear about it, sensitively and from the services caring for them, before a public statement was made.

The Scottish Government considers youth work within the school environment to be incredibly valuable.

An independent review of Community Learning and Development (CLD), was launched in December 2023 and is expected to conclude in June 2024. This review aims to assess the impact of CLD on learners across Scotland which will provide valuable insights for the delivery of CLD in a reformed education system.

As part of our work to develop a sustainable healthcare workforce, we continue to look for opportunities to increase levels of student attraction to healthcare professions. Careers in NHS Scotland are promoted on the NHS Education Scotland (NES) NHS careers website, designed to promote opportunities to school leavers, those in education and those looking to change careers. This site can be accessed at NHSScotland Careers

Additionally, NES are leading on the AHP Careers National Working Group. The group have developed materials for a national career service including a ‘workshop toolkit’ for careers advisors and teachers.

Following the completion of the Allied Health Professions (AHP) Education and Workforce Policy Review, an advisory group has been established. NES are represented on this group and will work in conjunction with the Scottish Government, and wider stakeholders, to oversee the effective implementation of the recommendations.

The group held its second meeting on 4 March 2024 and will consider the timescales required to meet the overarching aims at its future meetings, scheduled in June and October 2024.

The primary funders of locally based advice services are local authorities and it is for them to decide how best to target resources to meet local needs. Scottish Government do not, therefore hold information on the number of money advisers employed within the most deprived communities. The Improvement Service publishes a report annually on local authority spend on money advice services. The latest report can be accessed using the following link: https://www.improvementservice.org.uk/products-and-services/performance-management-and-benchmarking/common-advice-performance-management-framework/2022-23-report

In 2023-24, the Scottish Government invested more than £12.5 million in free welfare, debt and income maximisation services. Our funding approach is intended to maximise household incomes, tackle problem debt and to reduce poverty. Whilst the majority of our funding is allocated to organisations with a national reach, our investment also supports a range of other initiatives such as the Welfare Advice and Health Partnerships, which has enabled welfare rights advisors to be integrated in up to 180 GP practices across Scotland, with 150 of these targeted in the most deprived communities and 30 in remote, rural and island settings, and the Advice in Accessible Settings programme that supports 24 local partnerships to deliver advice in community, education and health settings.