Questions and answers

Question reference: S6W-14140

Asked by: Craig Hoy, MSP for South Scotland, Scottish Conservative and Unionist Party
Date lodged: Thursday, 19 January 2023
Current Status: Answered by Humza Yousaf on 2 February 2023

To ask the Scottish Government, in light of the commitment in its Digital Health and Care Strategy, what it has done to ensure that essential health and care digital services are secure-by-design and that this approach is adopted across the supply chain.

The Scottish Government promotes the use of the Cyber Security Procurement Support Tool, which was developed to help public sector organisations to identify cyber risks and improve the cyber security of supply chains by asking suppliers consistent questions about protection against cyber threats. The need to embed secure-by-design will be further reinforced in the developing Procurement and Commercial Strategy and through ongoing industry engagement.

Question reference: S6W-14105

Asked by: Craig Hoy, MSP for South Scotland, Scottish Conservative and Unionist Party
Date lodged: Thursday, 19 January 2023
Current Status: Answered by Humza Yousaf on 2 February 2023

To ask the Scottish Government how it is closing the digital divide to support people in (a) rural areas and (b) Scotland to access online health and care information.

We recognise that technology can have a positive and transformative impact on peoples’ lives, but equally, we must ensure that no-one is left behind who wishes to engage in this way. Our focus on digital inclusion is a key priority not just in health and care but across Scotland, as key in addressing digital access inequalities.

The Near Me Service enables people to attend appointments in their homes via video consultations and reducing the need to travel long distances. While available across Scotland, the service is beneficial to people living in rural areas who otherwise may face long journeys to attend appointments. Near Me is valuable in giving people options on accessing healthcare in a way that is convenient for them and saves people having to take time off work, arrange childcare, or arrange transport. The service currently supports around 12,000 consultations each week and has saved an estimated 60 million travel miles to date, with associated benefit to the environment. The scheme is being extended so that people can use it in community settings such as libraries, community, and health and care facilities. These new hubs also provide private confidential spaces, improved connectivity, and support for people with lower digital confidence or limited or no access to a suitable device, further helping to reduce the digital divide. We are also working with Social Security Scotland on a dedicated video platform, initially piloting use in support of child disability payments, as well as the use of Near Me in social care settings.

In 2021 we launched the Digital Inclusion in Care homes programme, which saw strong partnership with the social care and social work sectors. This involved the distribution of iPads and Mifi connectivity to 75% of care homes (91% of resident population). Some 9% of homes had no devices for resident use prior to initiative. We have extended connectivity support and data packages for devices for a further year, and we have extended the digital training and leadership package available to residents and professionals through a collaboration with Barclays Digital Eagles.

Through initiatives like the Connecting Scotland programme, the Scottish Government continues to invest in digital inclusion, enabling people to interact with their health and care data digitally, where they wish to. Some 60,000 people have benefited from the programme to date from devices, skills and connectivity, with a commitment to support a total of 300,000 people over the length of this parliament. We have also launched a new Digital Inclusion programme, with a focus on mental health and housing. The programme will develop, test, and implement a range of digital inclusion models, supporting the delivery of the Digital Health and Care Strategy and contributing to the work of Connecting Scotland to address digital exclusion.

Question reference: S6W-14116

Asked by: Craig Hoy, MSP for South Scotland, Scottish Conservative and Unionist Party
Date lodged: Thursday, 19 January 2023
Current Status: Answered by Humza Yousaf on 2 February 2023

To ask the Scottish Government, in light of the commitment in its Digital Health and Care Strategy, what work it has done with the digital identity programme to adopt a common approach to online identity where personal data is controlled by the individual.

The Digital Identity Programme is also a Scottish Government Programme. The first phase of adopting a common approach to online identity for health & care services is through the Digital Front Door programme. The two programmes are working collaboratively as the Digital Front Door application is developed. The application will be built on a common approach to identity and be aligned with the DIS programme.

Question reference: S6W-14128

Asked by: Craig Hoy, MSP for South Scotland, Scottish Conservative and Unionist Party
Date lodged: Thursday, 19 January 2023
Current Status: Answered by Humza Yousaf on 2 February 2023

To ask the Scottish Government what its approach is to (a) national infrastructure and (b) data (i) hosting and (ii) architecture across the health and care system.

Question reference: S6W-14119

Asked by: Craig Hoy, MSP for South Scotland, Scottish Conservative and Unionist Party
Date lodged: Thursday, 19 January 2023
Current Status: Answered by Humza Yousaf on 2 February 2023

To ask the Scottish Government, in light of the commitment in its Digital Health and Care Strategy, whether it has completed its review of the current digital funding delivery model for health and social care, and, if so, what the outcomes were.

Question reference: S6W-14135

Asked by: Craig Hoy, MSP for South Scotland, Scottish Conservative and Unionist Party
Date lodged: Thursday, 19 January 2023
Current Status: Answered by Humza Yousaf on 2 February 2023

To ask the Scottish Government when it last conducted digital maturity exercises across its health and care delivery landscape.

In 2019, Scotland undertook its first digital maturity assessment across health and social care which helped to identify key priorities. A second national digital maturity exercise will be undertaken in 2023 and will provide current picture of digital maturity. This will support us to develop our “What good looks like” model, identify resources required to support organisational development, and conduct further reviews and prioritisation.

One of the key areas identified for improvement through the previous Digital Maturity exercise was to improve access to digital channels for members of the public. Key scale up programmes such as Near Me and Digital for Mental Health have further supported this, whilst other national programmes are now underway such as the Digital Front Door which will build on this further.

Question reference: S6W-14092

Asked by: Craig Hoy, MSP for South Scotland, Scottish Conservative and Unionist Party
Date lodged: Thursday, 19 January 2023
Current Status: Answered by Humza Yousaf on 2 February 2023

To ask the Scottish Government, in light of the commitment in its Digital Health and Care Strategy, what it has done to enable people to (a) book/rearrange appointments, (b) order prescriptions, (c) update their details and (d) generally conduct all routine "transactions" online, and how many people have made use of these services in the last two years, broken down by NHS board.

Question reference: S6W-14113

Asked by: Craig Hoy, MSP for South Scotland, Scottish Conservative and Unionist Party
Date lodged: Thursday, 19 January 2023
Current Status: Answered by Humza Yousaf on 2 February 2023

To ask the Scottish Government, in light of the commitment in its Digital Health and Care Strategy, how much it has spent on producing user-friendly, role-appropriate information and resources to support people being cared for.

NHS Inform and Care Information Scotland are Scotland’s public facing online health & care information resources. NHS 24 currently receive £923,000 in recurring funding from Scottish Government to support the delivery of these services.

For spend on Near Me and Connect Me (Remote Health Pathway), I refer the member to the answer to question S6W-13966 on 30 January 2023 and S6W-13985 on 31 January 2023 . All answers to written Parliamentary Questions are available on the Parliament's website, the search facility for which can be found at https://www.parliament.scot/chamber-and-committees/written-questions-and-answers .

Question reference: S6W-14136

Asked by: Craig Hoy, MSP for South Scotland, Scottish Conservative and Unionist Party
Date lodged: Thursday, 19 January 2023
Current Status: Answered by Humza Yousaf on 2 February 2023

To ask the Scottish Government, in relation to its last conducted digital maturity exercises in the health and care sector, which areas were identified as areas for improvement, and what funding was allocated to support these.

Despite the digital maturity assessment taking place in 2019, the findings were not made available until early 2020. Unfortunately, much of the work planned to take forward the learning from the assessment was disrupted by the COVID-19 pandemic. As referenced in question S6W-14135 on 2 February 2023, we will take forward the new digital maturity programme in 2023 to re-establish those areas of key priority.

All answers to written Parliamentary Questions are available on the Parliament's website, the search facility for which can be found at https://www.parliament.scot/chamber-and-committees/written-questions-and-answers .

Question reference: S6W-14104

Asked by: Craig Hoy, MSP for South Scotland, Scottish Conservative and Unionist Party
Date lodged: Thursday, 19 January 2023
Current Status: Answered by Humza Yousaf on 2 February 2023

To ask the Scottish Government how it is improving digital health literacy.

Improving digital health literacy remains critically important. The Scottish Government recognises that meaningful use of digital, including the information accessed through digital technology, is only possible if it is well designed, easy to understand and easy to use.

The use of simple technology has become part of everyday life for many and can also be used to help better manage our health needs. For example, the Connect Me service uses a person’s own simple devices and sometimes small basic medical equipment to enable individuals to share information with health care professionals and/or automated monitoring services. In addition, the Near Me video consultation platform, as highlighted in S6W-14105 on 2 February 2023, was introduced to 10 libraries in March 2022. As part of the A Collective Force for Health & Wellbeing (scottishlibraries.org) the aim is to improve digital access to health, social care and public services. With iPads and laptops provided, local library staff are trained in use of the public Near Me website and video platform. It will establish libraries as a go-to place in communities for health and wellbeing information using digital technology, as well as supporting health literacy, digital skills and improved access.

I also refer the member to the answer to question S6W-13989 on 31 January 2023, highlighting that NHS Inform as a key resource continues to offer reliable, accessible information and support.In addition, all public sector websites and apps aimed at the public must meet legal accessibility requirements, as set out here: Understanding accessibility requirements for public sector bodies - GOV.UK (www.gov.uk) .

All answers to written Parliamentary Questions are available on the Parliament's website, the search facility for which can be found at https://www.parliament.scot/chamber-and-committees/written-questions-and-answers .

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