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Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 4 May 2021
  6. Current session: 13 May 2021 to 17 September 2025
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Displaying 756 contributions

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Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Alexander Stewart

We questioned the previous witnesses, Professor Gill and Professor Mullen, about some of the aspects of responsiveness. They talked about a lack of data, a mismatch of the data supplied and the need for more investigation into some aspects of that data. They saw a gap in some of that. I get the sense from you that you also believe that to be the case.

As a committee trying to understand how to respond to customer concerns about the SPSO, if we do not get the data and you as individuals or organisations do not get the data, it is difficult to make an assessment. Through data, we can understand the process. It may be the case, however, that data is limited or somehow manipulated. You have given evidence of seeing that, Paul. Age Scotland understands that people sometimes get run out of the process because of the length of time that a complaint takes. People’s cases are being run down and, because of their age, they may expire by the time that the case progresses. That may happen in some people’s processes. The data that we collect and the data that is provided is vitally important for trying to analyse where we take the whole process and how we, as a committee, can then manage to see how effective the SPSO is. Peter Stewart-Blacker, you want to come in.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Alexander Stewart

Absolutely. You have indicated in your submission that there are no real concerns about the quality of the complaints handling service or the process. Assessing whether that is the case requires data, and you have also indicated that there is a lack of data when you are trying to analyse that. What data should be available to enable you to make a more informed assessment? That is where we want to try to get to. By having more data, you might then be able to assess how successful the service is or how the process is working. If there is a lack of data, you cannot really see whether the SPSO is fulfilling its role.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Alexander Stewart

In some ways, individual rights seem to be diminished. I put that to Jan Savage, given her role

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Alexander Stewart

There is not a complete picture, as you identified. The issue has been addressed in the past, but it has not been resolved yet, so we still think that there is more room for improvement.

Constitution, Europe, External Affairs and Culture Committee

Review of the UK-EU Trade and Co-operation Agreement

Meeting date: 21 November 2024

Alexander Stewart

Good morning. You have all touched on the challenges that we have faced and that we continue to face in managing the processes for our sectors. Professor Portes, you touched on potential successes in how things have progressed. Are there specific areas and sectors in which there has been real change, with activity going from vibrant to non-existent, and are there others in which there was an acceptable level of activity and there are now further opportunities? We have heard that some organisations have relocated their offices to other locations to try to develop and expand some of their processes to ensure that they can tap into opportunities, whereas other organisations have not done that but have been reasonably successful. Do you believe that there is an opportunity to try to do that as we move forward? I ask Professor Portes to answer first.

Constitution, Europe, External Affairs and Culture Committee

European Union Alignment (Annual Reports)

Meeting date: 21 November 2024

Alexander Stewart

In your letter and your opening statement, you mentioned the “proportionate approach” that you are taking to EU alignment and the fact that you are not being complacent in guarding against any future risks. In that respect, it is vital that records are kept and information is shared, and our tracker report has identified some of that. What do you see those risks as being? Will you expand on some of the risks that we now face, in comparison with those that we thought that we might face when we started the process?

Constitution, Europe, External Affairs and Culture Committee

European Union Alignment (Annual Reports)

Meeting date: 21 November 2024

Alexander Stewart

You identify the opportunities that might arise; it is undoubtedly the case that a number of opportunities might arise. Whether there will be conflict in the future depends on where the risks are and where there is potential for divergence. In the past, we have heard about power grabs and things being done in a confrontational way. A problem could still potentially arise if there was such a difficulty, given the amount of red tape and bureaucracy involved, to which you referred.

As we look to improve the situation—you have identified that you believe that the new UK Government might want to be more aligned with the EU than the previous one—what progress do you think that we will see in the next 12 months or whatever?

Local Government, Housing and Planning Committee

Annual Report of the Standards Commission 2023-24

Meeting date: 19 November 2024

Alexander Stewart

Seen to be done.

Local Government, Housing and Planning Committee

Annual Report of the Standards Commission 2023-24

Meeting date: 19 November 2024

Alexander Stewart

It is important that the opportunity is there for everyone—not just for the individuals involved but for those from the wider community—who wants to be involved in the process, whether that is local people or the media.

How many of the hearings are online?

Local Government, Housing and Planning Committee

Annual Report of the Standards Commission 2023-24

Meeting date: 19 November 2024

Alexander Stewart

That is an important process.