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Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 4 May 2021
  6. Current session: 13 May 2021 to 20 November 2025
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Displaying 1766 contributions

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Public Audit Committee

Tackling Digital Exclusion

Meeting date: 5 September 2024

Jamie Greene

That timeline is stark. To put a pin point on it, when I joined the Parliament in 2016, I sat in a committee room not far from here, in which we discussed the procurement of the reaching 100 per cent—R100—programme, yet your report points to the fact that around 10 per cent of people still do not have access to the internet. Some eight years—nearly a decade—on from that time, a large chunk of people do not have digital skills or digital access. That speaks for itself.

Is there any particular reason why progress on the R100 programme—which means, presumably, reaching 100 per cent of the population—was not quite included in this report? I appreciate that there is some overlap with some of the work that Ofcom has been doing, but surely the infrastructure needs to be there before you can start teaching people the skills to use it.

Public Audit Committee

Tackling Digital Exclusion

Meeting date: 5 September 2024

Jamie Greene

Obviously, addressing the associated effects of rural depopulation and tackling digital exclusion are key drivers to repopulating rural and island communities.

This is perhaps a more macro question. Was there any expectation in the draft report that some of those issues might have been addressed in the human rights bill that we expected to see in the programme for government? Is there any feeling of disappointment that that has not featured in the Government’s legislative plans? What effect will that have on the ability to ensure that everyone in Scotland is digitally included?

Public Audit Committee

Tackling Digital Exclusion

Meeting date: 5 September 2024

Jamie Greene

The five major providers of internet and mobile telephony in the UK made more than £10 billion profit last year alone. If Government has no money, might there be a role for the private sector to chip in and show its charitable arm?

Public Audit Committee

Tackling Digital Exclusion

Meeting date: 5 September 2024

Jamie Greene

I will be as quick as I can. I will do it in two halves.

Did any analysis take place around the mygov.scot portal, which seems to claim glowing success, with 2.3 million users in Scotland and the sign-up of more than 40 organisations? Not many of my constituents who I speak to have ever heard of it or use it, but it seems to be a glowing success. Was that part of the analysis?

Public Audit Committee

Tackling Digital Exclusion

Meeting date: 5 September 2024

Jamie Greene

That is fine. It sounds like something that may have potential for growth in providing more inclusive services or access to more public services, as part of a wider strategy, if the infrastructure is already there.

The second half of my question—I am sorry to be cheeky, convener—is on the social tariff issue, which I am still trying to get my head around. Around 5 or 8 per cent—I was not sure which—of those who are eligible to take up a social tariff are doing so.

I had a quick look, and those tariffs range from about £12 to £25 per month, depending on what sort of speeds you want, from 15Mbps up to about 150Mbps. It is not bad; it gives you basic access. Is there a place for Government subsidy in that area, even at a basic level? For example, 100,000 households connected at basic speeds at £12 a month would cost the Government £14 million per year, but it would bring 100,000 households straight into the digital sphere. Is that the sort of intervention that you think would be helpful and which we should be probing the Government about?

Public Audit Committee

Tackling Digital Exclusion

Meeting date: 5 September 2024

Jamie Greene

Is that not part of the problem, Auditor General? The language that you use in the report and which you have repeated in your opening statement is relatively harsh in its analysis. You say that

“leadership ... has weakened”,

that

“momentum has ... slowed”

and that there is a lack of an action plan and a lack of lines of responsibility. These are common themes that we on the committee hear arising from a wide range of public services and from Government management and oversight of them. Do those things come as a surprise to you? Is there a feeling that it is perhaps not that the Government has taken its eye off the ball, due to pressures on public finances, but that its eye was never on the ball in the first place? I am trying to get a feel for whether the direction of travel is towards a worsening situation or whether the strategy was never there in the first place.

09:30  

Public Audit Committee

Tackling Digital Exclusion

Meeting date: 5 September 2024

Jamie Greene

That is great news. I was really taken aback by the statistic that one in six Scots lack foundation-level digital skills—not advanced digital skills, but basic digital skills. How does that compare with other parts of Europe and the United Kingdom? Are we faring well, or is that the world average at the moment?

Public Audit Committee

Tackling Digital Exclusion

Meeting date: 5 September 2024

Jamie Greene

I might come back in with other questions later.

Meeting of the Commission

Audit Scotland Annual Report and Accounts for the Year to 31 March 2024

Meeting date: 24 June 2024

Jamie Greene

Probably not that long.

Meeting of the Commission

Audit Scotland Annual Report and Accounts for the Year to 31 March 2024

Meeting date: 24 June 2024

Jamie Greene

That is great, and it is good news. That leads me sideways into another question, which is about your ways of working. The paragraph on that in the annual report is relatively short and does not really say much. We have had a lot of conversation about your high rent costs across your three offices, yet, post pandemic, you seem to be operating a much more hybrid model. Is there no way that you could reduce running costs rather than see them go up? They should surely be coming down.