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Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 4 May 2021
  6. Current session: 13 May 2021 to 8 February 2026
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Displaying 1967 contributions

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Public Audit Committee [Draft]

“Improving care experience: Delivering The Promise”

Meeting date: 21 January 2026

Jamie Greene

Thank you.

10:32

Meeting suspended.

10:35

On resuming—

Public Audit Committee [Draft]

Decision on Taking Business in Private

Meeting date: 21 January 2026

Jamie Greene

Good morning, everyone. I welcome you to the third meeting in 2026 of the Public Audit Committee. We have received apologies this morning from our convener, Richard Leonard—as deputy convener, I will deputise for him. We have also received apologies from Joe FitzPatrick, who is unable to join us. We are small but still quorate in number, and we have a lot of business to get through.

Agenda item 1 is to decide whether the committee will take items 4, 5 and 6 in private. Do members agree to take those items in private?

Members indicated agreement.

Public Audit Committee [Draft]

“Improving care experience: Delivering The Promise”

Meeting date: 21 January 2026

Jamie Greene

Thank you. You alluded to having observed our last evidence session on this subject on 10 December. Some of your colleagues from The Promise Scotland, along with representatives of the Scottish Government and the Convention of Scottish Local Authorities, were witnesses on the panel. They were asked whether they whole-heartedly accepted all recommendations contained in the Audit Scotland report. For clarification, do you whole-heartedly accept those recommendations?

Public Audit Committee [Draft]

“Improving care experience: Delivering The Promise”

Meeting date: 21 January 2026

Jamie Greene

To be clear, do you mean that the report could have gone further in its recommendations or in the work that was undertaken?

Public Audit Committee [Draft]

“Improving care experience: Delivering The Promise”

Meeting date: 21 January 2026

Jamie Greene

You will be aware that, at the previous evidence session on the Promise, I asked the witnesses, which included representatives from the Scottish Government and COSLA, and your colleagues from the Promise, whether they believed that we were on track to meet the Promise, and the answer was unanimously that we are not. Given that you have been in charge of the Promise for nine years and, prior to that, were involved in its development, do you accept any responsibility for that?

Public Audit Committee [Draft]

“Improving care experience: Delivering The Promise”

Meeting date: 21 January 2026

Jamie Greene

The report was fairly critical, though, was it not? The Auditor General highlighted a number of key issues where progress was not being made, which is the point of a performance audit. Among other issues, he talked about governance and accountability, data, measuring and reporting, the resources that would be required, the governance frameworks and the clear lack of lines of accountability and oversight. It was a robust report, to say the least. The Auditor General is identifying that things are not going so well. You say that we are halfway through the delivery period for the Promise. It is not really a good sign, is it?

Public Audit Committee [Draft]

“Improving care experience: Delivering The Promise”

Meeting date: 21 January 2026

Jamie Greene

We are grateful to you for coming to speak to us as we undertake our work on this important issue.

I will backtrack for a second just to get my head round where you believe that you fit into the equation, because—I will check the Official Report on this—I believe that you said that, as an independent adviser, it is your job to advise people, but it is up to them to deliver; you are in an advisory position, and other people need to pull their weight and do their bit for all of this to work. I understand that. However, on the other hand, you are the chair of The Promise Scotland, and the public would expect that to come with a level of accountability and responsibility for the overall delivery of the Promise. Is there a conflict? You said that you are simply there to advise people to get on with the job, when actually you are in charge of the job.

Public Audit Committee [Draft]

“Improving care experience: Delivering The Promise”

Meeting date: 21 January 2026

Jamie Greene

It is interesting that you say that the three key tenets of your role as chair of The Promise Scotland are the strategy for the Promise, the delivery of the Promise and the relationships. Is that correct? Is that your understanding of it?

Public Audit Committee [Draft]

“Improving care experience: Delivering The Promise”

Meeting date: 21 January 2026

Jamie Greene

Indeed. Mr Simpson has some questions.

Public Audit Committee [Draft]

“Improving care experience: Delivering The Promise”

Meeting date: 21 January 2026

Jamie Greene

I have some supplementary questions in the short time that we have left.

While I am grateful for your responses thus far during this evidence session—and I cannot speak on behalf of the whole committee—I feel that there is a general sense of frustration that we do not seem to be getting to the bottom of the question of whose job it is to deliver the Promise.

Perhaps we just need to be a bit more frank with each other. If it is not your job as chair, if it is not the job of the chair of the Oversight Board and if it is not the job of a director general in some Scottish Government department, who is responsible for producing a plan, assigning people to deliver the plan and assigning the budget that is necessary for that plan to succeed?