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Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 5 May 2021
  6. Current session: 12 May 2021 to 21 April 2025
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Displaying 942 contributions

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Economy and Fair Work Committee

Scottish National Investment Bank

Meeting date: 21 June 2023

Colin Smyth

Thank you.

Economy and Fair Work Committee

Scottish National Investment Bank

Meeting date: 21 June 2023

Colin Smyth

When you made the decision, was the bank aware of the concerns about the Internal Market Act 2020? What was your take on that? Did you think that it was not a problem?

Economy and Fair Work Committee

Scottish National Investment Bank

Meeting date: 21 June 2023

Colin Smyth

Are there any lessons from this for your due diligence?

Economy and Fair Work Committee

Registers of Scotland

Meeting date: 14 June 2023

Colin Smyth

To be clear, are you confident that the changes in the workforce will be achieved through the natural process of existing staff moving to new roles or retiring? Are there no plans to carry out any redundancy process?

Economy and Fair Work Committee

Registers of Scotland

Meeting date: 14 June 2023

Colin Smyth

To be clear, then, you are confident that the 10 per cent reduction that comes later in the final couple of years of your corporate plan will be achieved, but it will have no impact on tackling the backlog.

Economy and Fair Work Committee

Registers of Scotland

Meeting date: 14 June 2023

Colin Smyth

That would be good.

Economy and Fair Work Committee

Registers of Scotland

Meeting date: 14 June 2023

Colin Smyth

I have a follow-up question. You mentioned that you work with solicitors to try to tackle some of the challenges. I notice that, in the most recent quarterly update to the committee, from February, you explained that you had an engagement event with the president and chief executive of the Law Society of Scotland. What was the mood in that discussion? What issues did they raise directly with you?

Economy and Fair Work Committee

Registers of Scotland

Meeting date: 14 June 2023

Colin Smyth

I notice that the corporate plan and the delivery plan contain several key performance indicators relating to customer satisfaction. You mentioned the citizens survey. The KPIs relate to the satisfaction of businesses rather than to that of the wider group of citizens. The citizens survey showed that the satisfaction score had fallen from 91.1 per cent in October 2022 to 87.8 per cent in March 2023. Is there a reason why you have a KPI only for businesses and not for that wider group of people?

Economy and Fair Work Committee

Registers of Scotland

Meeting date: 14 June 2023

Colin Smyth

Good morning. I will start with some questions on the staffing projections that you mentioned in your opening statement and, in particular, what they mean for your current workforce.

You said that the size of the workforce is expected to fall by 10 per cent by 2027, despite the big challenges of the backlog of work. However, it is fair to say that it has not been it clear to the committee—and, therefore, I assume, to your staff—what your projected fall in workforce means for how many people will carry out which roles.

At the previous evidence session, we commented that your corporate plan had lots of diagrams of big people and little people in each department but no numbers to go with those graphics. You said that, in your most recent delivery plan, you do not project any reduction in staffing until 2025-26, so how will that 10 per cent reduction be achieved by 2027? Are you and, therefore, your staff any clearer about what it means for the exact size of the teams that carry out the different tasks?

Economy and Fair Work Committee

Registers of Scotland

Meeting date: 14 June 2023

Colin Smyth

You touched on the impact of automation and artificial intelligence on staff numbers. What assessment have you done of the potential impact of AI on service delivery? To what extent is it likely to impact on staffing numbers? I presume that you are carrying out that work at the moment and that its full potential has not yet been determined.