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Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 4 May 2021
  6. Current session: 13 May 2021 to 18 November 2025
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Displaying 1548 contributions

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Economy and Fair Work Committee [Draft]

Consumer Scotland

Meeting date: 29 October 2025

Kevin Stewart

I will stop you again, Mr Wilson. You keep using the word “influence”. All of us try to influence various things all the time. In terms of the influence that I have been involved in over the piece, I am always able to give tangible examples of change that I have made for my constituents and am able to show that my influence has made a difference—not always, but a lot of the time.

It is quite frustrating that you have been telling us all the things that we already know about energy companies and parcel delivery companies—talking about the frustrations with them and how you have tried to influence things—but you have been unable to highlight any tangible changes that you have been responsible for. From my perspective, I think any of my constituents who are watching this might ask, “What is the purpose of that organisation? What real difference is it making to my life at this moment in time when I have to deal with cost of living issues, high energy bills, dodgy parcel companies and a postal service that is going to the dogs?”

Economy and Fair Work Committee [Draft]

Consumer Scotland

Meeting date: 29 October 2025

Kevin Stewart

Some of that may be valuable, but you are not communicating any of that well. I have read some of the reports and, quite frankly, they tell me nothing new. That is the reality. They will not tell my constituents anything new, either. Further, the number of reports and publications is not that great. We have not seen this year’s annual report or the reports that there have been since.

If I were you, as chair of the board, I would have great concerns about productivity, quite frankly. If my office was working at the snail’s pace that Consumer Scotland seems to be in terms of publications, I would not be a happy man.

Economy and Fair Work Committee [Draft]

Consumer Scotland

Meeting date: 29 October 2025

Kevin Stewart

Can I stop you there? You have carried out one investigation—

Economy and Fair Work Committee [Draft]

Consumer Scotland

Meeting date: 29 October 2025

Kevin Stewart

—since the organisation came into existence. You are about to embark on a second investigation. It might be coincidental that that was announced the day before your appearance in front of a parliamentary committee. Does one investigation completed and one about to come represent good productivity?

Economy and Fair Work Committee [Draft]

Consumer Scotland

Meeting date: 29 October 2025

Kevin Stewart

I think that the committee would like to see what tracking you have at the moment on whether the recommendations that you have made have been accepted and have made any real change to Scottish consumers.

As well as receiving a substantial amount of money from the Government, you receive levies from energy, post and water. Could you give us an indication of how much income you have had from levies from energy companies, please?

Economy and Fair Work Committee [Draft]

Consumer Scotland

Meeting date: 29 October 2025

Kevin Stewart

Give me an example of where you think that value has been provided for consumers and taxpayers here in Scotland.

Economy and Fair Work Committee [Draft]

Consumer Scotland

Meeting date: 29 October 2025

Kevin Stewart

Substantial sums of money come in from those levies. Give us an example of where you have made a real difference in relation to postal services. You have already said that you do not like certain things that are on the cards; I do not think that any of likes any of that. Give us an example of where you think that you have made a real difference to consumers in relation to postal services for the £193,000 that you have received by way of levy.

Economy and Fair Work Committee [Draft]

Consumer Scotland

Meeting date: 29 October 2025

Kevin Stewart

Can I stop you there, please, Mr Wilson? My office and the offices of all of us around this table have substantial engagement with the likes of Ofcom, energy companies, postal services, Scottish Water and others. Our resources as MSPs are marginal. I have the equivalent of three and a half full-time folk working for me who have to do a hell of a lot more than that. You have a huge amount of money coming in in levies to advocate for Scottish consumers, yet it seems very difficult for you to give me an example of any tangible change or tangible difference that you have made to Scottish consumers.

Economy and Fair Work Committee [Draft]

Consumer Scotland

Meeting date: 29 October 2025

Kevin Stewart

Good morning—it is still morning. My first number of questions are for Mr Wilson, who, as chair of the board, seems to be in the driving seat today. Do you think that Consumer Scotland provides value for Scottish taxpayers’ money?

Economy and Fair Work Committee [Draft]

Consumer Scotland

Meeting date: 29 October 2025

Kevin Stewart

It would be useful if you could set out in detail to the committee the real differences that you have made in that sphere.

Do you track to see who has listened to the 200 recommendations that you have made and what changes have been made? If so, could the committee see that tracking?