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Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 5 May 2021
  6. Current session: 12 May 2021 to 3 April 2025
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Displaying 702 contributions

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Economy and Fair Work Committee

City Region and Regional Growth Deals

Meeting date: 22 January 2025

Gordon MacDonald

Can you expand on that? I am looking at the evidence that we received from the supplier development programme, which 23,000 people have registered with. The Edinburgh and south-east Scotland regional deal had 1,400 people attending a meet the buyer event. In your submission, Vikki, you say:

“We recently obtained data which shows incredibly encouraging procurement figures for one of the CRDs. The deal in question shows that local spend averaged at 75.2%.”

I know that you said that there is a mixed picture, but where is the good practice? Is it specific to certain areas?

Economy and Fair Work Committee

City Region and Regional Growth Deals

Meeting date: 22 January 2025

Gordon MacDonald

You have talked about the massive opportunities that are available to your members in the 10 existing city deals and the two new ones that are on the table. Once your members win a contract, how do they go about fulfilling it? These days there is an awful lot of discussion about value engineering, which is about trying to produce a project that was envisaged 10 years ago under today’s cost pressures. For example, there is the pressure on the tender price as general inflation pushes up the cost of labour and materials. If we look at the Glasgow deal, we can see that £100 of purchasing power now needs to be £135. I am keen to understand how your members cope with general inflation and construction inflation when they are trying to fulfil what they signed up to a few years ago.

Duncan Thorp talked about massive opportunities, so I will go to him first.

Social Justice and Social Security Committee

Social Security Scotland

Meeting date: 16 January 2025

Gordon MacDonald

How did you achieve that reduction, given that it is a more complicated process? How are you maintaining that reduction?

Social Justice and Social Security Committee

Social Security Scotland

Meeting date: 16 January 2025

Gordon MacDonald

I was going to ask you about the manual processes. If you are committed to continuing performance improvements, what are your target dates for ADP and CDP? Secondly, given your commitment to improved performance, why has the processing time for the job start payment increased by 50 per cent from 16 days to 24?

Social Justice and Social Security Committee

Social Security Scotland

Meeting date: 16 January 2025

Gordon MacDonald

You are saying that that is not the way that you would want the computer systems to operate.

One of the other points in the Audit Scotland report was:

“Social Security Scotland and the Scottish Government Social Security Programme do not have the capacity to make all required improvements to the benefit case management system. ... an independent third party”

will

“conduct a digital maturity assessment.”

Where are we with that? What is the current situation?

Social Justice and Social Security Committee

Social Security Scotland

Meeting date: 16 January 2025

Gordon MacDonald

I have one final question, which is on a slightly different area. In your annual accounts, your provisions number has increased six-fold, from £5.5 million to £33.2 million. Can you say what that represents?

Social Justice and Social Security Committee

Social Security Scotland

Meeting date: 16 January 2025

Gordon MacDonald

We started to touch on manual processes. The audit report from Audit Scotland for 2023-24 said that there is a reliance on manual processes to allocate work and track application progress, and that

“Management accepted internal audit recommendations to further develop and improve the Social Programme Management (SPM) case management system to reduce the reliance on manual intervention”.

I think that is what you were starting to touch on. Could you say a wee bit more about what you have been doing to reduce that reliance?

Social Justice and Social Security Committee

Social Security Scotland

Meeting date: 16 January 2025

Gordon MacDonald

Good morning. We have touched on processing times. Your latest annual report shows that they have improved, but the adult disability payment and child disability payment are outliers in your normal performance. David Wallace, you said—if I wrote this down correctly—that the child disability payment has a more significant application form and takes longer to process. Can you tell us what the current processing times are for ADP and CDP? The 2023-24 figures for median times were 80 days for ADP and 101 days for CDP.

Social Justice and Social Security Committee

Social Security Scotland

Meeting date: 16 January 2025

Gordon MacDonald

It gives me a better understanding of the situation. I still think that you probably have a target that you want to get to for ADP and CDP, although whether you want to disclose it or not is entirely up to you guys.

You said that staff have to be flexible to meet demands, so you move them around. Is that why the processing times for the job start payment have increased substantially?

10:45  

Social Justice and Social Security Committee

Social Security Scotland

Meeting date: 16 January 2025

Gordon MacDonald

Okay.