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Seòmar agus comataidhean

Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 5 May 2021
  6. Current session: 12 May 2021 to 21 April 2025
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Displaying 702 contributions

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Social Justice and Social Security Committee

Disability Benefit Processing Times

Meeting date: 29 June 2023

Gordon MacDonald

Yes.

Social Justice and Social Security Committee

Disability Benefit Processing Times

Meeting date: 29 June 2023

Gordon MacDonald

I mean in processing cases.

Social Justice and Social Security Committee

Disability Benefit Processing Times

Meeting date: 29 June 2023

Gordon MacDonald

That is an issue for the individual who cannot get a decision because there is a duplicate profile. An IT fix needs to be done to merge the two profiles so that a decision maker can make a decision. They cannot make a decision until the two profiles are merged. The information that we had on a particular case—it is now resolved, thankfully, but it took five months—was that there was an IT issue.

Social Justice and Social Security Committee

Disability Benefit Processing Times

Meeting date: 29 June 2023

Gordon MacDonald

Okay.

Economy and Fair Work Committee

Royal Mail

Meeting date: 28 June 2023

Gordon MacDonald

Royal Mail collects from most post boxes at about tea time—five or six o’clock—so, if somebody posted a letter on a Friday night in response to something that they received when they got home from work that day, Royal Mail would not pick up that letter until tea time on the Monday. The letter would lie in a box for 72 hours. Will that not just further undermine people’s belief in the postal service? That person would have to wait 72 hours for their letter to be collected and then up to two or three days for it to be delivered to the recipient.

Economy and Fair Work Committee

Royal Mail

Meeting date: 28 June 2023

Gordon MacDonald

Good morning. What impact would moving to five-day working, which was mentioned earlier, have on collections?

Economy and Fair Work Committee

Royal Mail

Meeting date: 28 June 2023

Gordon MacDonald

Why change that?

Economy and Fair Work Committee

Royal Mail

Meeting date: 28 June 2023

Gordon MacDonald

If I came home from work at six o’clock on a Friday to a letter that I needed to respond to and I stuck my letter in a post box at 7 o’clock that night, that letter would not be picked up until tea time on the Monday.

Economy and Fair Work Committee

Royal Mail

Meeting date: 28 June 2023

Gordon MacDonald

We have talked about the impact on letter post, but are there any plans for parcels? I know that we are talking hypothetically, but you have said that change is needed. What would be the situation with parcel collections? Would there still be six-day collection?

Economy and Fair Work Committee

Royal Mail

Meeting date: 28 June 2023

Gordon MacDonald

What about convenience stores acting as collection points for returns from shopping catalogues and such things? Would they still get Saturday collections?

10:30