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I am really sorry for your loss. How did that facility work for you?

There were some things that they did not use.

We are talking about digital exclusion. I have to say that Mr Beattie sounds digitally frustrated, and who can blame him?

Ahead of this evidence session, I was thinking about the interaction that I, as a citizen, have with Government. I can think of things for which I use the UK Government website, such as paying for car tax, checking my MOT and applying for a new passport—my wife recently did that and the process was very efficient. You can do your tax return online and things like that. Then I thought about the Scottish Government, and, to be honest, I am struggling to think of things on which I, as a citizen, would interact with the Scottish Government website. I really want some help here. Perhaps you could give me some examples of where members of the public would use the Scottish Government website.

Where will we end up in Lanarkshire? I live in Lanarkshire and represent it, as does the convener. You said that the work is to do with medical appointment letters. It surely has to be more than just a letter arriving in someone’s inbox.

Did your parents generally use council services online? I am sorry to keep mentioning your parents—it is just because they are in their 70s.

If you had not been there, would your dad have struggled?

I recently got a fibre broadband connection, but that only happened because a bloke turned up in my street and asked me to move my car so that he could get access to a cable for a neighbour. He said, “I just happened to notice that you haven’t got a fibre connection”, so I got it. It probably needs to be better advertised.

Has COSLA done any kind of audit of what services councils are offering online and what they do for people who cannot get online?

The key thing is that people need to know about it.

Has the report been discussed? If so, by who?

It is just to clear up some confusion for me. Lesley Fraser, you said right at the start, in response to the convener, that you accepted all the recommendations in the report, but Mr Huggins said that there had been no meeting to discuss it—well, that is what he said.

Has there been a meeting to discuss it or not?