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Seòmar agus comataidhean

Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 5 May 2021
  6. Current session: 12 May 2021 to 22 April 2025
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Displaying 2133 contributions

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Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman Annual Report 2021-22

Meeting date: 6 December 2022

Willie Coffey

Do you have enough resource to deliver the service and claw back the backlog? Is there enough resource within the team to make that progress?

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman Annual Report 2021-22

Meeting date: 6 December 2022

Willie Coffey

Thank you for that detailed explanation.

Finally, the report says that there was an increase in the total number of complaints received over the year. Perhaps that, too, is explained by the Covid factor or the climb back from the Covid experience, but I would welcome your comments on that. I also note that fewer complaints are being investigated. Why are more complaints coming in but fewer being investigated?

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman Annual Report 2021-22

Meeting date: 6 December 2022

Willie Coffey

Thank you very much for that.

Local Government, Housing and Planning Committee

Local Elected Office (Barriers to Participation)

Meeting date: 6 December 2022

Willie Coffey

Did most responses come in before the election or after it?

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman Annual Report 2021-22

Meeting date: 6 December 2022

Willie Coffey

Good morning. I wonder whether you can clarify something for me. We have been discussing how it can take nine months for the complaints assessment process to begin. Did I hear that right? Is that how long it takes for you to begin to assess complaints?

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman Annual Report 2021-22

Meeting date: 6 December 2022

Willie Coffey

In that case, what do you mean when you talk about the nine months?

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman Annual Report 2021-22

Meeting date: 6 December 2022

Willie Coffey

So that applies to cases that you take forward and investigate. However, for cases that fall outwith your scope, which is quite a substantial number of the complaints that you get, do those folk get an early indication that you will not be taking it forward? Surely they do not have to wait for nine months to be told that.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman Annual Report 2021-22

Meeting date: 6 December 2022

Willie Coffey

That clears it up. Thank you very much.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman Annual Report 2021-22

Meeting date: 6 December 2022

Willie Coffey

On the budgetary situation, Rosemary Agnew mentioned in her initial remarks that she received additional resources to help with issues and problems arising from Covid recovery. Did they come on top of the 2.1 per cent uplift mentioned in the report?

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman Annual Report 2021-22

Meeting date: 6 December 2022

Willie Coffey

“Probably” is a good word—I will accept that.

As for other issues that come out of your report, you yourself have noted that, in recent years, there has been

“a marked improvement in how public bodies handle complaints”. [Official Report, Local Government, Housing and Planning Committee, 29 March 2022; c 4.]

Briefly, what is happening there? What is causing that?

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