The Official Report is a written record of public meetings of the Parliament and committees.
The Official Report search offers lots of different ways to find the information you’re looking for. The search is used as a professional tool by researchers and third-party organisations. It is also used by members of the public who may have less parliamentary awareness. This means it needs to provide the ability to run complex searches, and the ability to browse reports or perform a simple keyword search.
The web version of the Official Report has three different views:
Depending on the kind of search you want to do, one of these views will be the best option. The default view is to show the report for each meeting of Parliament or a committee. For a simple keyword search, the results will be shown by item of business.
When you choose to search by a particular MSP, the results returned will show each spoken contribution in Parliament or a committee, ordered by date with the most recent contributions first. This will usually return a lot of results, but you can refine your search by keyword, date and/or by meeting (committee or Chamber business).
We’ve chosen to display the entirety of each MSP’s contribution in the search results. This is intended to reduce the number of times that users need to click into an actual report to get the information that they’re looking for, but in some cases it can lead to very short contributions (“Yes.”) or very long ones (Ministerial statements, for example.) We’ll keep this under review and get feedback from users on whether this approach best meets their needs.
There are two types of keyword search:
If you select an MSP’s name from the dropdown menu, and add a phrase in quotation marks to the keyword field, then the search will return only examples of when the MSP said those exact words. You can further refine this search by adding a date range or selecting a particular committee or Meeting of the Parliament.
It’s also possible to run basic Boolean searches. For example:
There are two ways of searching by date.
You can either use the Start date and End date options to run a search across a particular date range. For example, you may know that a particular subject was discussed at some point in the last few weeks and choose a date range to reflect that.
Alternatively, you can use one of the pre-defined date ranges under “Select a time period”. These are:
If you search by an individual session, the list of MSPs and committees will automatically update to show only the MSPs and committees which were current during that session. For example, if you select Session 1 you will be show a list of MSPs and committees from Session 1.
If you add a custom date range which crosses more than one session of Parliament, the lists of MSPs and committees will update to show the information that was current at that time.
All Official Reports of meetings in the Debating Chamber of the Scottish Parliament.
All Official Reports of public meetings of committees.
Displaying 2133 contributions
Local Government, Housing and Planning Committee
Meeting date: 6 December 2022
Willie Coffey
Do you have enough resource to deliver the service and claw back the backlog? Is there enough resource within the team to make that progress?
Local Government, Housing and Planning Committee
Meeting date: 6 December 2022
Willie Coffey
Thank you for that detailed explanation.
Finally, the report says that there was an increase in the total number of complaints received over the year. Perhaps that, too, is explained by the Covid factor or the climb back from the Covid experience, but I would welcome your comments on that. I also note that fewer complaints are being investigated. Why are more complaints coming in but fewer being investigated?
Local Government, Housing and Planning Committee
Meeting date: 6 December 2022
Willie Coffey
Thank you very much for that.
Local Government, Housing and Planning Committee
Meeting date: 6 December 2022
Willie Coffey
Did most responses come in before the election or after it?
Local Government, Housing and Planning Committee
Meeting date: 6 December 2022
Willie Coffey
Good morning. I wonder whether you can clarify something for me. We have been discussing how it can take nine months for the complaints assessment process to begin. Did I hear that right? Is that how long it takes for you to begin to assess complaints?
Local Government, Housing and Planning Committee
Meeting date: 6 December 2022
Willie Coffey
In that case, what do you mean when you talk about the nine months?
Local Government, Housing and Planning Committee
Meeting date: 6 December 2022
Willie Coffey
So that applies to cases that you take forward and investigate. However, for cases that fall outwith your scope, which is quite a substantial number of the complaints that you get, do those folk get an early indication that you will not be taking it forward? Surely they do not have to wait for nine months to be told that.
Local Government, Housing and Planning Committee
Meeting date: 6 December 2022
Willie Coffey
That clears it up. Thank you very much.
Local Government, Housing and Planning Committee
Meeting date: 6 December 2022
Willie Coffey
On the budgetary situation, Rosemary Agnew mentioned in her initial remarks that she received additional resources to help with issues and problems arising from Covid recovery. Did they come on top of the 2.1 per cent uplift mentioned in the report?
Local Government, Housing and Planning Committee
Meeting date: 6 December 2022
Willie Coffey
“Probably” is a good word—I will accept that.
As for other issues that come out of your report, you yourself have noted that, in recent years, there has been
“a marked improvement in how public bodies handle complaints”. [Official Report, Local Government, Housing and Planning Committee, 29 March 2022; c 4.]
Briefly, what is happening there? What is causing that?
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