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Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 5 May 2021
  6. Current session: 12 May 2021 to 15 April 2025
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Displaying 2133 contributions

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Public Audit Committee

Section 22 Report: “The 2021/22 audit of the Commissioner for Ethical Standards in Public Life in Scotland”

Meeting date: 30 March 2023

Willie Coffey

My next question was going to be whether that advice could be shared, either in private or public, with the committee, so it is very much appreciated that that is possible. Just to emphasise the point, are we being told that that direction overrides the requirement—the duty—to deliver justice to people who have raised complaints? I would like to separate the complaints that were dealt with in which the complainant was unhappy with the outcome from the complaints that were not properly investigated. How on earth could that direction supersede those? That is what I find difficult to understand.

Public Audit Committee

Auditor General for Scotland (Work Programme)

Meeting date: 30 March 2023

Willie Coffey

Auditor General, how can the public be assured that a difference has been made? It is one thing to deliver recommendations—to agree with them, say that you are implementing them and then actually implement them—but how does anyone determine whether performance has improved, or whether a difference has been made in the quality and value of public services? That has been a recurring issue at the Parliament’s audit committees over many years. How do you plan to square that circle—if you can—to show the public that differences have been made? How can we evidence that?

Public Audit Committee

Auditor General for Scotland (Work Programme)

Meeting date: 30 March 2023

Willie Coffey

Do you ever see a day when Audit Scotland will say, “We looked at that organisation and made those recommendations, but it hasn’t made a blind bit of a difference to public performance, outputs or outcomes”? Are there any spectacular examples of improvements? Would you see yourselves getting into that territory so that the public could get that information from you?

Public Audit Committee

Section 22 Report: “The 2021/22 audit of the Commissioner for Ethical Standards in Public Life in Scotland”

Meeting date: 30 March 2023

Willie Coffey

Thank you for that. One of the recommendations that came out of the experience was about the full “Investigations Manual”. Could you update the committee on progress on that?

Public Audit Committee

Section 22 Report: “The 2021/22 audit of the Commissioner for Ethical Standards in Public Life in Scotland”

Meeting date: 30 March 2023

Willie Coffey

I asked this question previously. Is it possible for people to submit a fresh complaint about old matters?

Public Audit Committee

Section 22 Report: “The 2021/22 audit of the Commissioner for Ethical Standards in Public Life in Scotland”

Meeting date: 30 March 2023

Willie Coffey

Good morning, Ian. My question is about restoring public confidence, which you mentioned in your remarks. We know that advice has been given to you that you cannot revisit complaints that were made in the past. Other members have raised that matter with you previously.

Do you not think that there is an obligation, for reasons of natural justice and to restore public confidence, to re-investigate complaints that were clearly not handled appropriately? There could be a potential feeling of injustice because, as stated in paragraph 19 of the Auditor General’s report, complaints had not been investigated in compliance with the legislation. On balance, do you not feel that greater weight should be attached to that aspect of restoring public confidence than to advice that you might have received not to revisit those complaints?

Public Audit Committee

Section 22 Report: “The 2021/22 audit of the Commissioner for Ethical Standards in Public Life in Scotland”

Meeting date: 30 March 2023

Willie Coffey

I have a final question for you, just to get your views on the table. What lessons have been learned from the process of the concluded investigations and so on that will deliver and restore the public confidence that you have mentioned a few times?

Public Audit Committee

Auditor General for Scotland (Work Programme)

Meeting date: 30 March 2023

Willie Coffey

I have a supplementary question on the digital exclusion work that you are going to do, Auditor General. I am pleased to hear that that is going ahead. Will it extend to examining the models of interaction that can often cause exclusion to widen? For example, when people try to get information from or interact with their energy supplier online, they often talk to a software bot rather than to people. It is difficult to negotiate your way through that kind of stuff. Will you spend any time considering the models of engagement that, in my opinion, widen exclusion?

Local Government, Housing and Planning Committee

Subordinate Legislation

Meeting date: 28 March 2023

Willie Coffey

Will the public be able to see applications that the roads department is about to consider? Otherwise, the public will not know.

Local Government, Housing and Planning Committee

Subordinate Legislation

Meeting date: 28 March 2023

Willie Coffey

After a facility has been installed and is operational, the public may still have issues with and complaints about it. You made it clear that people can raise a complaint with the local authority about it. If it is still the subject of dispute, what criteria would apply if the roads team said that it meets the specifications, the distancing and so on. If the public, particularly people with disabilities, still had an issue, how would that be resolved?

09:45