Seòmar agus comataidhean

Your role is to ensure that there is continuity of process. Is that a reasonable way of looking at it?

Is that different from how the process used to operate?

Thank you, Mr Bruce—I wanted you to put that on record for completeness in your evidence this morning.

I was going to ask about workforce planning. You have probably covered most of my questions, but I will ask them in case you want to fill in any gaps.

Can you say a bit more about the workforce planning that you are undertaking to address the high staff turnover? You mentioned the lack of corporate memory. You have said a lot about stabilisation and recovery, but resilience is a key issue. As with any small organisation, it only takes one or two people not to be there to present a significant challenge.

You mentioned workforce planning. Can you link that to future resilience?

That will chime with MSPs, as we employ staff for one thing but, in reality, the demands of the office mean that we deploy them as necessary for other business needs. I think that MSP staffers would recognise that, too.

I will move on. The auditor found that,

“based on legal advice”

that you obtained,

“the ... operation of the investigation process (as amended in August 2020) and the assessment process does not comply with the required legislation.”

What confidence do you have that the MSP complaints that were handled during that period were assessed properly? You have spoken a lot about getting continuity and consistency for the future, but, looking back slightly, what confidence do you have that investigations were assessed appropriately?

I am not really sure how to interrogate that—well, “interrogate” is the wrong word; I do not mean it in that way. I am not sure how to probe further in that regard, because of course you would give us that reassurance. You have put on the record today that, wherever you thought that there was a lack of clarity or you were not sure, you sought external legal advice as you went along. I suppose that there is a degree of reassurance in that.

Convener, some of my colleagues might want to expand on that point, so I will not hog this line of questioning. I anticipate that there might be some further questions in this area.

I have a couple of unrelated questions; I do not know whether you want me to cover those now or not, convener.

I do not want to dwell on that, for obvious reasons. I am trying to look forward as much as back. You have a team of five in total—as I think that you mentioned—and you lead on all complaints, but you delegate the day-to-day operation of dealing with the processes around those complaints, and the details of investigations, to your team.

For clarity, has the investigations manual been in operation for some time, or is it new?

I have no further questions. I thank Mr Bruce for his evidence and for answering our questions this morning.