The Official Report is a written record of public meetings of the Parliament and committees.
All Official Reports of meetings in the Debating Chamber of the Scottish Parliament.
All Official Reports of public meetings of committees.
Displaying 2643 contributions
Net Zero, Energy and Transport Committee
Meeting date: 30 April 2024
Bob Doris
Will members be informed at that point, or is there a timeline for when you are likely to have a timeline? In other words, can you tell us that you will be able to clarify what that timeline will look like within six months, for example?
Net Zero, Energy and Transport Committee
Meeting date: 30 April 2024
Bob Doris
Let us say that it is rhetorical, convener.
Social Justice and Social Security Committee
Meeting date: 25 April 2024
Bob Doris
I think that I would like you to focus on the applications and the forms, Mr Barraclough. [Laughter.]
Social Justice and Social Security Committee
Meeting date: 25 April 2024
Bob Doris
That was perhaps stating the obvious, but I wanted to get it on the record.
Do you have any comments on this line of questioning, Gayle?
Social Justice and Social Security Committee
Meeting date: 25 April 2024
Bob Doris
Can a user go to that portal and ask, “Can someone give me a call? I’m a bit confused.”
Social Justice and Social Security Committee
Meeting date: 25 April 2024
Bob Doris
I suppose that I meant both. I am particularly interested in the hearings process, but I understand that there is more general activity online that does not involve a video platform, but involves going back and forth by email and the like. Perhaps it is about both, Mr Barraclough—
Social Justice and Social Security Committee
Meeting date: 25 April 2024
Bob Doris
If you have online communication with service users but they do not get back to you—if they are part way through giving information but just drop off the radar a little—what do you do?
Social Justice and Social Security Committee
Meeting date: 25 April 2024
Bob Doris
There is clearly not an issue currently, so I am sorry for pushing on something that might not be an issue, but what does “follow up” mean? If such circumstances arose, what would that look like?
Social Justice and Social Security Committee
Meeting date: 25 April 2024
Bob Doris
So it would be a matter of picking up the phone and speaking to the service user or contacting Social Security Scotland to find out whether there is something else going on.
Social Justice and Social Security Committee
Meeting date: 25 April 2024
Bob Doris
I sometimes think that organisations cannot win. Erica Young from Citizens Advice Scotland was an excellent witness and made some really good points. She said that
“people get an overwhelming amount of paperwork”.—[Official Report, Social Justice and Social Security Committee, 28 March 2024; c 16.]
She also said, in her written submission, that communications from the tribunals service can be “vague and sparse”. So people can be overwhelmed with information and paperwork, but the information might be sparse at some level. It must be really difficult to get the balance right, for both the tribunals service and Social Security Scotland, so that they do not overwhelm people with information but ensure that they are suitably informed. How do those organisations get that balance right?