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In my experience, many hospitality businesses seem to be crying out for staff—they are desperate for staff with the skills to fill key jobs—yet, on the other side of the coin, we hear that there has been a reduction of hours in some areas of the hospitality sector. How does that work out?

You would have had sight of them, given what Ms Chapman has already described as your oversight.

Were you automatically advised of those statutory directions?

And yet it is an indication of a failure of governance, potentially, in the commissioner’s office.

It seems that you are backfilling for deficiencies that were in place under the previous system and that the previous system was not, in fact, fit for purpose. You are now trying to put in place something that, we hope, will be fit for purpose. When will you assess the new governance structure that you have? When will some sort of assessment of that be available?

The Home Office gave the excuse that it was about Windrush, but that is a fairly discrete group of people. Does it really impact that much on the big picture? Is the Home Office saying that that impacts on a wide group of people?

Okay.

The report says on page 4:

“Residential care home data, direct payments and social care customers’ data were not matched in the 2020/21 exercise due to a legal question being raised around the definition of patient data.”

Can you tell us a bit more about that legal issue? Will it be resolved soon?

The obvious question is: what has the impact been?

The report says that data from 11 councils was

“inadvertently deleted”,

so

“full supporting documentation is not available for these councils. The Cabinet Office has taken steps to prevent this error from re-occurring.”

Let us hope so. What is the impact of that? Does that relate to council tax discounts?

So there is hope.