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I joined the corporate body just after the discussions about the website had taken place. I was handed the portfolio and had to go straight to the then Finance and Constitution Committee to sell the project, which was interesting. Those of you who have longer memories will remember that that was just after Alex Johnstone’s death, which caused my accession to the corporate body.

I have been involved in a series of projects in the years that I have been with the corporate body—for three years previously, and again since the election last year. Someone like me, who has been in business, looks at and them and thinks, “Crikey! This is a pretty eyewatering way of achieving things.” I am reminded at times that we are a Parliament.

I suppose that my mother would take the view that she would not change the light bulb in our kitchen until it popped, because she was going to get value for money from it. I think that If we took that view about the infrastructure of the building and just waited for things to fail—for the website, the lifts and everything else to fail; the telephone system might be next—people would not thank us for it. There clearly has to be a long-term projected look at wear and tear, obsolescence and the need to upgrade and monitor things, for which we need to plan over a number of years.

In this case, I know nothing about websites. Given the alacrity with which my SPCB colleagues agreed that I would represent them this morning, I take the view that there is no great depth of expertise among them—and naturally, therefore, in the corporate body—on the project.

With regard to our on-going monitoring of the website project, we have an idea of what the original estimate and the timescale were. We receive detailed information on all the expensive projects—some of which we can relate to more easily than others.

I hope that we will reflect on whether there are lessons to be learned from the way that this project has emerged and from the concern that has been expressed about it. I think that we have already suggested that the corporate body will have further discussion of whether other protocols could be put in place, and of whether there are natural points in the year when we should look at those things, just to ensure that we are offering whatever level of scrutiny we can offer within the portfolio of responsibility that we have.

There has been quite detailed correspondence between us, so I do not think that there is any particular need to repeat all that, and we are quite happy to move straight to questions.

However, I point out that I am not a website designer or an information technology specialist—I am probably one of those dinosaurs who is the last person that you would consult on any such matters. Like many other laypeople probably do, I imagine that you can go to Currys PC World and buy a website for £5.99 and that that will probably suffice. However, with an organisation as huge and complex, and of such public interest, as the Parliament, it is important that we have an accessible website, given that it is accessed by many people from not just within but outwith the Parliament, including from around the world.

You will need to bear in mind that the previous website was launched 10 years ago, which was the same time that the iPad was launched. So much has changed in life since then, not least with mobile communications and people’s ability to access things in ways that are quite different from how things were accessed previously. I am afraid that the previous website had become largely obsolete, it was incapable of being maintained and it was certainly not something that could be accessed easily. It required to be upgraded.

The inability of the public to access the website was very much a feature of the public engagement meetings that were conducted by the commission on parliamentary reform, which was established by Ken Mackintosh and on which I was pleased to sit. It might be the case that users in the building who were familiar with the website felt able to access it with ease, but that was not the case for those trying to engage from elsewhere. That was the corporate body’s justification and reasoning when it took the decision some years ago to commence the establishment of a new website.

That is how the new website came about. I know that you will have detailed questions on what came about and, possibly, the process that led to that as well. We are very happy to take your questions. Michelle Hegarty, Alan Balharrie and Susan Duffy will assist me—or perhaps prevent me from contributing—as we go through the questions.

The corporate body reviews these things, but in the sense that they are approved projects in a schedule, so there is a monitoring and an understanding of how the work is progressing. The corporate body might be more exercised by a project that comes out of left field and for which there has been no provision, such as Police Scotland’s recommendations in relation to security in the building, none of which had been anticipated in a five or 10-year plan and which required to be progressed with a degree of urgency. In such a case, the corporate body considers the recommendations and total costs, and the recommendations may or may not be accepted as we decide what we are going to authorise and the exceptional item of expense that we have to approve.

I do not know that I came to those value judgments on the development of the website any more than I do over whether it is time, quality or cost on the lift refurbishment programme.

The key point is that the corporate body is acutely aware that it is public money—that is where we start from in our examination—and that we must have a product that matches the quality and expectation of the Parliament. However, we defer and delegate to the people who are charged with the relevant responsibility for taking the project forward. We do not interfere in an executive way in the operational decisions that you just asked about.

The Finance and Public Administration Committee has its variable interest from one year to the next. I often used to be interrogated at excruciating length about the commissioners. The committee’s interest can shift in any given year, given the priorities of the public understanding of the Parliament’s work. The question that you put has to go to the people who were charged with delivering the project.

Convener, that is my fault. Since we stopped producing paper copies of the Official Report, I have become increasingly concerned that parliamentarians have not been bothering to access it and, therefore, might have less familiarity with the general business of the Parliament than was the case previously. Therefore, for no reason other than that it would be of enormous value to me, I requested that the Official Report be taken out of the general “go and find it” category and be proactively sent to all members every day, as used to be the case with the old paper copy.

I begin by acknowledging and thanking the officials who have worked tirelessly to ensure that the sustained efforts of external parties who have sought to break into and corrupt our network have been frustrated and defeated on each occasion. The corporate body has been advised of those efforts and it takes the issue seriously. I seem to remember that we have seen briefings from Government Communications Headquarters—GCHQ—which is obviously very exciting. A genuine and sustained effort has been made to attack the network, and I know that the team has worked incredibly hard and succeeded in frustrating it. I also know that, in developing the new website, as Alan Balharrie will now explain, the understanding that that is an on-going issue is very much to the fore of our thinking.

It does.

That is very interesting.

I want to understand a couple of things in relation to healthcare systems in different places. First, how big a department is your facility, and how many procedures are you routinely expected to undertake?