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Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 5 May 2021
  6. Current session: 12 May 2021 to 19 April 2025
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Displaying 986 contributions

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Equalities, Human Rights and Civil Justice Committee

Disability Commissioner (Scotland) Bill: Stage 1

Meeting date: 11 June 2024

Paul O'Kane

Would Eddie McConnell like to add something?

Equalities, Human Rights and Civil Justice Committee

Disability Commissioner (Scotland) Bill: Stage 1

Meeting date: 11 June 2024

Paul O'Kane

Does anyone else want to comment?

Social Justice and Social Security Committee

Subordinate Legislation

Meeting date: 6 June 2024

Paul O'Kane

Sure. I am happy just to hear from Mr Wallace.

Social Justice and Social Security Committee

Office of the Scottish Charity Regulator

Meeting date: 6 June 2024

Paul O'Kane

It was remiss of me at the start of this contribution not to declare for the record my interest as an OSCR-registered charity trustee until 2023.

On the point about people rating the website as helpful, is that about searching the register or trying to access information? Do we have that level of detail?

Social Justice and Social Security Committee

Office of the Scottish Charity Regulator

Meeting date: 6 June 2024

Paul O'Kane

I noticed that there was a goal in the report to review and refresh memorandums of understanding and partnership agreements but that that was not met due to reprioritisation. Can you explain to the committee what was prioritised over that and provide some examples of things that were not met?

Social Justice and Social Security Committee

Subordinate Legislation

Meeting date: 6 June 2024

Paul O'Kane

That is why that scrutiny is important, as people will want to ensure that those processing times are improving. I do not know whether Mr Wallace wants to add anything from the agency’s point of view.

Social Justice and Social Security Committee

Subordinate Legislation

Meeting date: 6 June 2024

Paul O'Kane

I hear what the cabinet secretary says about the framework document and more detail. The charter is a foundational document, and we would not want to see a sense that improving those times is not foundational to Social Security Scotland, but I caution that we have to be aware that it could be read like that. It would therefore be useful if the cabinet secretary said what detail will go into the charter measurement framework about waiting times, call times and those sorts of issues.

Social Justice and Social Security Committee

Subordinate Legislation

Meeting date: 6 June 2024

Paul O'Kane

Good morning. The cabinet secretary knows, because we have had many exchanges on it, that I have been particularly interested in the lengthy processing times. Mr Wallace will be aware of that as well.

Generally, we have heard calls for target processing times to be set to give clients an expectation of when their claims will be processed. There might be a view that we are watering down our commitment in that space in the wording of the charter, given that we are changing the language around handling applications from

“as quickly as we can”.

I appreciate what the cabinet secretary will probably say about lived experience—that that phrase felt vague and perhaps could have had more detail behind it—but I am keen to get her sense of whether we are moving in the opposite direction in respect of clients having clearer timescales. What does she feel the impact will be of removing the commitment to handle applications

“as quickly as we can”?

Social Justice and Social Security Committee

Office of the Scottish Charity Regulator

Meeting date: 6 June 2024

Paul O'Kane

Where measures are not being met—for example, the target for dealing with concerns cases is not being achieved—is there a resourcing issue? Does OSCR require further resource to drive some of that work forward, or is it more about the existing resource?

Social Justice and Social Security Committee

Office of the Scottish Charity Regulator

Meeting date: 6 June 2024

Paul O'Kane

Good morning to our panel. A number of these issues were touched on in opening comments, but we are particularly interested in a couple of areas in relation to performance.

In the performance report for 2023-2024, we had noted some data not being available for certain key performance indicators, most notably the number of website visitors and the helpfulness rating. I know that we have started to touch on some of the investments that are being made, but what progress would OSCR hope to make in respect of that more widely?