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Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 4 May 2021
  6. Current session: 13 May 2021 to 12 February 2026
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Displaying 1372 contributions

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Health, Social Care and Sport Committee

Scrutiny of NHS Boards (NHS 24 and the Scottish Ambulance Service)

Meeting date: 20 June 2023

Dr Sandesh Gulhane

I want to ask a few questions about performance as we look at the data that you have provided and information that we have received through FOI requests. Over the winter period, a large number of patients had to abandon their calls to NHS 24 due to long wait times. What analysis has been done on the effect of long waiting times on patient welfare?

Health, Social Care and Sport Committee

Scrutiny of NHS Boards (NHS 24 and the Scottish Ambulance Service)

Meeting date: 20 June 2023

Dr Sandesh Gulhane

I am asking about when GPs take out-of-hours calls for NHS 24. What vacancy percentages have you had during the months of November and December, when things get really busy?

Health, Social Care and Sport Committee

Scrutiny of NHS Boards (NHS 24 and the Scottish Ambulance Service)

Meeting date: 20 June 2023

Dr Sandesh Gulhane

Yes.

Health, Social Care and Sport Committee

Scrutiny of NHS Boards (NHS 24 and the Scottish Ambulance Service)

Meeting date: 20 June 2023

Dr Sandesh Gulhane

I am sorry—I mean in the call centre where GPs go to take phone calls for NHS 24.

Health, Social Care and Sport Committee

Scrutiny of NHS Boards (NHS 24 and the Scottish Ambulance Service)

Meeting date: 20 June 2023

Dr Sandesh Gulhane

Thank you. My final question is about the future. You referenced how challenging and difficult the last winter period was, and my concern is that the one coming might be even worse, because we had a bit of a mild winter for a lot of respiratory diseases. Are you confident that we will see improved performance times and performance data compared to last time? What contingencies are you looking to put into place now to mitigate any other issues that might arise?

Health, Social Care and Sport Committee

Scrutiny of NHS Boards (NHS 24 and the Scottish Ambulance Service)

Meeting date: 20 June 2023

Dr Sandesh Gulhane

What is that proportion?

Health, Social Care and Sport Committee

Scrutiny of NHS Boards (NHS 24 and the Scottish Ambulance Service)

Meeting date: 20 June 2023

Dr Sandesh Gulhane

What is the vacancy rate for GPs who take calls during your busy periods?

Health, Social Care and Sport Committee

Scrutiny of NHS Boards (NHS 24 and the Scottish Ambulance Service)

Meeting date: 20 June 2023

Dr Sandesh Gulhane

I think that the longest time for which people were waiting on a phone to get help and advice was over two hours. What do you feel you could have done differently, looking back at December last year, that you will take forward to this year’s December to try to avoid the same thing happening again?

Health, Social Care and Sport Committee

Scrutiny of NHS Boards (NHS 24 and the Scottish Ambulance Service)

Meeting date: 20 June 2023

Dr Sandesh Gulhane

What is the learning that you have taken?

Health, Social Care and Sport Committee

Patient Safety Commissioner for Scotland Bill: Stage 2

Meeting date: 13 June 2023

Dr Sandesh Gulhane

I will speak briefly on amendment 27, and I thank the General Medical Council for its input on this subject.

Amendment 27, in the name of Tess White, would amend section 15, which deals with the confidentiality of information, and permits a disclosure of information to “professional healthcare regulatory bodies”. That would further enhance patient safety, because there might be circumstances in which such information points towards a potential risk but in which it is only through further investigation and/or correlation with other information that is held by the regulator that the scale of the risk becomes apparent.

I note that Carol Mochan’s amendment 26 takes a similar approach to Tess White’s amendment 27 in adding the Health and Safety Executive to the list of bodies. Our amendment 27 uses the term “professional healthcare regulatory bodies”, which is a phrase that includes all regulators that are overseen by the Professional Standards Authority for Health and Social Care, including the Health and Safety Executive. Our amendment therefore covers the Health and Safety Executive.