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Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 5 May 2021
  6. Current session: 12 May 2021 to 4 July 2025
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Displaying 5737 contributions

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Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman Annual Report 2021-22

Meeting date: 6 December 2022

Ariane Burgess

It makes sense that the context resulted in the change.

I will move on to waiting times. When we met in March, you told the committee:

“Too many people are still waiting too long to have their complaints looked at.”—[Official Report, Local Government, Housing and Planning Committee, 29 March 2022; c 6.]

I would be interested to hear what has changed since March, given that the SPSO website still warns of a nine-month delay. What impact is that delay having on people’s willingness to progress complaints?

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman Annual Report 2021-22

Meeting date: 6 December 2022

Ariane Burgess

Item 2 is to take evidence on the Scottish Public Services Ombudsman’s “Annual Report 2021-22”. We are joined by Rosemary Agnew, who is our ombudsman; Niki Maclean, who is the SPSO’s director; and Andrew Sheridan, who is the SPSO’s head of improvement, standards and engagement. I welcome our witnesses. Before we move to questions from members, I invite Rosemary Agnew to make a short opening statement.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman Annual Report 2021-22

Meeting date: 6 December 2022

Ariane Burgess

Thank you very much. It was good to hear your opening statement and have you flag up the increasing complexity of legislation and the workloads that I imagine might come out of that.

You closed with the piece about complaints. It is good to hear that you do more than work on complaints, but I would like to focus on complaints. The committee would be interested to hear about the 17 per cent increase in public service complaints that the ombudsman received between 2020-21 and 2021-22, as noted in our papers. You touched on that a little. Will you expand on the reasons for that increase? Have new trends been identified in the recent case figures?

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman Annual Report 2021-22

Meeting date: 6 December 2022

Ariane Burgess

That certainly is good news. I definitely agree that the direction of travel is right. The committee discovered on your website that the waiting time was 10 months last week and that it is nine months this week. As you said, if we were at the end of this week, it would be eight months. We wonder about that. If people see on the website that the waiting time is nine or eight months, could that deter them from complaining? Is there a way to parse that a bit more so that people understand it? Does the website have something that allows people to understand that there is a fast-track process so that, in a good number of cases, the period can be 12 weeks?

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman Annual Report 2021-22

Meeting date: 6 December 2022

Ariane Burgess

Thanks for that. I will now bring in my colleagues.

I am sorry—I think that Willie Coffey has a quick supplementary first.

Rural Affairs, Islands and Natural Environment Committee

Avian Flu in Scotland

Meeting date: 30 November 2022

Ariane Burgess

Can you say a little bit more about that? Do you mean that there might have been lapses in biosecurity on farms that are part of one farm organisation?

Rural Affairs, Islands and Natural Environment Committee

Avian Flu in Scotland

Meeting date: 30 November 2022

Ariane Burgess

Can you say a little bit more about the lapses in biosecurity that might have taken place on those five farms?

Rural Affairs, Islands and Natural Environment Committee

Avian Flu in Scotland

Meeting date: 30 November 2022

Ariane Burgess

Alasdair Allan asked about different prevention measures. In that regard, has anyone has actively looked for the HPAI virus in outflow water from infected poultry premises and in nearby aquatic environments?

Rural Affairs, Islands and Natural Environment Committee

Avian Flu in Scotland

Meeting date: 30 November 2022

Ariane Burgess

You said that people are not allowed to release pheasants if the birds are carrying the virus and are sick. How is that monitored?

Rural Affairs, Islands and Natural Environment Committee

Avian Flu in Scotland

Meeting date: 30 November 2022

Ariane Burgess

That would be helpful. Thank you.

I am also interested in whether it is possible that wild birds might contract HPAI from infected poultry operations or infected released game birds. I understand that the virus is present in pheasants that are raised in France and that we bring pheasants to Scotland every year and then release them. Is it possible that that could be adding to the pressure of the virus in Scotland?