The Official Report is a written record of public meetings of the Parliament and committees.
All Official Reports of meetings in the Debating Chamber of the Scottish Parliament.
All Official Reports of public meetings of committees.
Displaying 6835 contributions
Local Government, Housing and Planning Committee
Meeting date: 26 November 2024
Ariane Burgess
We will stay online and go to questions from Mark Griffin. If you can take all of your questions in one go, Mark, that would be great—I mean, in your turn.
Local Government, Housing and Planning Committee
Meeting date: 26 November 2024
Ariane Burgess
That is a good question to consider.
Now that we have come to the end of our questions, I just want to say that I appreciate your coming in and sharing your perspectives. This year’s process has been interesting, as we have taken a somewhat deeper approach instead of just hearing from the ombudsman on the basis on her reports. It has been a helpful and enriching process, certainly from the point of view of our hearing that the office needs more powers in order to do its work.
Before we go on to our next item, I briefly suspend the meeting to allow the witnesses to leave the room. Thank you.
11:30 Meeting suspended.Local Government, Housing and Planning Committee
Meeting date: 26 November 2024
Ariane Burgess
We have a few more questions and a couple more members who want to come in and we have about 20 minutes in which to manage that—I say that for your awareness. Mark Griffin is joining us online.
Local Government, Housing and Planning Committee
Meeting date: 26 November 2024
Ariane Burgess
Thank you for that; that would be very welcome.
Local Government, Housing and Planning Committee
Meeting date: 26 November 2024
Ariane Burgess
I call Meghan Gallacher.
Local Government, Housing and Planning Committee
Meeting date: 26 November 2024
Ariane Burgess
Have you done any work on the trauma that might come along with a complaints process? In Scotland, we do not generally have a culture of people feeling like they can complain about things. It is quite a big step to make a complaint and in some situations there might be some form of trauma.
As I understand it, Scotland is trying to move in the direction of becoming a trauma-informed country. We are even trying to do that more among members of the Parliament—there is a nice diagram of what the process is here. Parallel to that very linear process of “if this, then that”, there is also the feeling or experience that somebody is going through. Have you done any work on that or is anyone looking into it?
Local Government, Housing and Planning Committee
Meeting date: 26 November 2024
Ariane Burgess
I will just move along the panel and then come back to you, Peter. Fiona Collie and Jan Savage had indicated that they want to come in.
Local Government, Housing and Planning Committee
Meeting date: 26 November 2024
Ariane Burgess
Adam Stachura, what is Age Scotland’s perspective?
Local Government, Housing and Planning Committee
Meeting date: 26 November 2024
Ariane Burgess
Take your time. Would you like to bring in Paul Blaker to support you?
Local Government, Housing and Planning Committee
Meeting date: 26 November 2024
Ariane Burgess
I wonder also whether a health board that is already stretched might feel that they do not have the capacity to take on learning or look at something in a broader way.