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Seòmar agus comataidhean

Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 4 May 2021
  6. Current session: 13 May 2021 to 26 October 2025
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Displaying 5987 contributions

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Local Government, Housing and Planning Committee

Decision on Taking Business in Private

Meeting date: 26 November 2024

Ariane Burgess

Good morning, and welcome to the 32nd meeting in 2024 of the Local Government, Housing and Planning Committee. Willie Coffey and Mark Griffin are joining us online today. I remind all members and witnesses to ensure that their devices are on silent.

The first item on our agenda is to decide whether to take items 4 and 5 in private. Do members agree to take those items in private?

Members indicated agreement.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

Willie Coffey, who is joining us online, has a number of questions for you.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

We will stay online and go to questions from Mark Griffin. If you can take all of your questions in one go, Mark, that would be great—I mean, in your turn.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

That is a good question to consider.

Now that we have come to the end of our questions, I just want to say that I appreciate your coming in and sharing your perspectives. This year’s process has been interesting, as we have taken a somewhat deeper approach instead of just hearing from the ombudsman on the basis on her reports. It has been a helpful and enriching process, certainly from the point of view of our hearing that the office needs more powers in order to do its work.

Before we go on to our next item, I briefly suspend the meeting to allow the witnesses to leave the room. Thank you.

11:30 Meeting suspended.  

11:32 On resuming—  

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

We have a few more questions and a couple more members who want to come in and we have about 20 minutes in which to manage that—I say that for your awareness. Mark Griffin is joining us online.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

Thank you for that; that would be very welcome.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

I call Meghan Gallacher.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

Have you done any work on the trauma that might come along with a complaints process? In Scotland, we do not generally have a culture of people feeling like they can complain about things. It is quite a big step to make a complaint and in some situations there might be some form of trauma.

As I understand it, Scotland is trying to move in the direction of becoming a trauma-informed country. We are even trying to do that more among members of the Parliament—there is a nice diagram of what the process is here. Parallel to that very linear process of “if this, then that”, there is also the feeling or experience that somebody is going through. Have you done any work on that or is anyone looking into it?

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

I will just move along the panel and then come back to you, Peter. Fiona Collie and Jan Savage had indicated that they want to come in.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

Adam Stachura, what is Age Scotland’s perspective?