Seòmar agus comataidhean

That brings us to the end of our questions. We very much appreciate your giving your time to come and join us this morning and allowing us to ask for more details on the report and the work that you are doing. It has been great to hear about the improvements and innovation that you have introduced over the time that you have been in post. I very much appreciate that. It is also great to hear that you have a full raft of people who are all busy working through the process. I really like the innovations that you talked about with regard to the RAG rating, triaging and getting back to people more quickly once you understand whether complaints are admissible or not. It is really important to remove the need to wait from people’s experience, so it is great that you are doing that. Thank you.

Willie Coffey has a final question.

That bring us to the end of our questions. Thank you for joining us to give us the implementation update. It has been very useful to understand what is going on and what you intend to do in the future.

As we previously agreed to take the next items in private, I close the public part of the meeting.

Emma Roddick has a supplementary question. She can then continue with her other question.

I will stay with members who are online and bring in Mark Griffin.

Thanks for bringing that to our attention.

I bring in Meghan Gallacher.

There is a bit of a process before you might get to that place.

That is good to hear.

We have heard from short-term let providers that they have concerns that the Scottish Government has downplayed their concerns in the update report. I am interested to hear your response to that.

Your response that we should be worried is quite strong, and it is good to hear some of the reasons for that at global level but also at local level, such as planning decisions.

Many of the complaints relate to the councillor code of conduct. In what ways could awareness of the code of conduct be raised among non-politicians, which could stem the flow of inadmissible complaints that you receive? I think that something like 80 per cent of complaints were inadmissible.

Thanks very much, Meghan. I call Alexander Stewart.