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I think that you have covered most of it. I asked what the key considerations are for you in the development of a model complaints system. What pitfalls must we look out for, particularly when we are considering service users?

What challenges currently face social care users and carers when making complaints, and how could those challenges be addressed by the bill? Are there any ways in which you would like the complaints handling provisions of the bill to be altered and/or strengthened and, if so, for what reasons? I see that Mhairi Wylie is nodding, so I ask her to answer first.

To what extent do the witnesses believe the bill will enable or support care services to uphold fair work principles and improve conditions for staff? How, if at all, will it help to address workforce challenges around recruitment and retention? Peter McCormick is looking at me, so I will go to him first.

This is probably a question for Rachel Cackett in the first instance. Given funding pressures, how likely is it that voluntary providers will be able to deliver on the fair work principles that are in the bill, and how can we strengthen the bill to ensure that those principles are a reality for voluntary sector providers?

Yes. This question is specifically for Karen Hedge. You will have seen the paper from the Scottish Trades Union Congress on profit in the care sector. I stress that this does not apply to all private providers, but some are taking a significant amount of money out of the sector in profit. Given the pressure on funding for services and workers’ wages in the sector, should the amount of profit that is allowed out of the system be capped under ethical procurement? Should companies be prevented from banking in tax havens?

To pick up on what Nick Price has just said about terms and conditions, obviously, pay is a huge part of the recruitment and retention side of things, but we also hear from people who work in the sector that things such as zero-hours contracts and holiday pay are a huge part of their working life.

What would you like to see in the bill to ensure that we continue to improve terms and conditions for workers and continue to recruit, as well as retain the current workforce? That question goes first to Nick Price.

Yes.

It does—thank you, Nick.

The minister knows my interest in the progress of safe consumption rooms. Will she give an update on the work in that area?

We have a debate on stigma this afternoon, so I do not want to pre-empt anything in that. What work is being done in communities where safe consumption rooms could be placed to ensure that the stigma around the service is reduced, that people understand the purpose of the safe consumption rooms and that they know of their potential public health benefits?