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Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 5 May 2021
  6. Current session: 12 May 2021 to 22 April 2025
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Displaying 671 contributions

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Health, Social Care and Sport Committee

Winter Planning 2023-24

Meeting date: 5 September 2023

Gillian Mackay

Submissions to the committee highlight significant concerns about staff wellbeing, particularly the accumulation of stress over repeated years, practicalities such as staff sometimes not having access to hot food and drink and, of course, the travel issues that social care staff face. What concerns do you have about the impact of winter pressures in that respect, and how is that being dealt with by your specific services?

Health, Social Care and Sport Committee

Winter Planning 2023-24

Meeting date: 5 September 2023

Gillian Mackay

Good morning. Submissions highlighted that it can be difficult to recruit staff to short-term contracts to address winter pressure, particularly given the cost of living crisis and the uncertainty of such contracts for on-going employment. Given the earlier comments on planning for 365 days rather than in response to short-term pressures, how can workforce planning and the models that we use be improved to give staff security and recruit staff according to future needs?

Health, Social Care and Sport Committee

NHS Scotland (Performance and Recovery)

Meeting date: 27 June 2023

Gillian Mackay

Good morning. I will touch on some of the issues that Emma Harper brought up earlier in relation to apprenticeship schemes.

We heard from Professor Grant Archibald of NHS Tayside, who described the challenges that he has faced in the recruitment of healthcare professionals who are not nurses and doctors—people such as estates department staff and allied health professionals—and the effect that that has on NHS Tayside. What more can the Government do to promote those less well-known but still vital roles and the various pathways into them, such as modern apprenticeships?

Health, Social Care and Sport Committee

NHS Scotland (Performance and Recovery)

Meeting date: 27 June 2023

Gillian Mackay

We have heard from a number of boards about the impact of stress and anxiety on staff wellbeing and, in particular, on sickness absence. Over the past few weeks, we have heard that boards are taking steps to improve wellbeing—for example, by putting in place peer-support networks and “Speak up” ambassadors.

What support can the Government provide to ensure that such schemes are rolled out nationally and that, where there is good practice, it is identified and replicated across the health service so that everyone receives the same support? Is there a minimum standard of wellbeing support that boards are expected to have in place? How is that monitored?

Health, Social Care and Sport Committee

Scrutiny of NHS Boards (NHS 24 and the Scottish Ambulance Service)

Meeting date: 20 June 2023

Gillian Mackay

Obviously, at times when people phone the Ambulance Service they are in acute distress or in acute need of help. Is there on-going assessment of how those calls are handled, the experience of call handlers, and how those response times and categorisations are communicated to people who are waiting?

Health, Social Care and Sport Committee

Scrutiny of NHS Boards (NHS 24 and the Scottish Ambulance Service)

Meeting date: 20 June 2023

Gillian Mackay

At the moment, people under 16 are advised to phone Childline. Is there a plan to expand mental health provision for children and young people? Is there a benefit in providing a dedicated mental health service, such as breathing space or the other interventions you have mentioned, for children and young people in particular?

Health, Social Care and Sport Committee

Scrutiny of NHS Boards (NHS 24 and the Scottish Ambulance Service)

Meeting date: 20 June 2023

Gillian Mackay

Given the digital literacy of children and young people, is there a smaller volume than you might expect of children and young people phoning NHS 24 versus other interventions? Does that speak to the variety of things that we need to provide?

Health, Social Care and Sport Committee

Scrutiny of NHS Boards (NHS 24 and the Scottish Ambulance Service)

Meeting date: 20 June 2023

Gillian Mackay

What assessment has been made of the public awareness of mental health services that are available through NHS 24? Do patients on the whole know that they can access mental health support through NHS 24 and is the feedback that you are getting that they are comfortable using it, or is there still evidence that a lot of people are going to their GP or other places first?

Health, Social Care and Sport Committee

Scrutiny of NHS Boards (NHS 24 and the Scottish Ambulance Service)

Meeting date: 20 June 2023

Gillian Mackay

On the clinical response model, I note that a public engagement exercise that was undertaken into the new clinical response model found that more than 90 per cent of the public supported it. That is encouraging, but what assessment has been made of the public’s on-going awareness of the new clinical response model?

Health, Social Care and Sport Committee

Scrutiny of NHS Boards (NHS 24 and the Scottish Ambulance Service)

Meeting date: 20 June 2023

Gillian Mackay

That is great. To what extent is the Scottish Ambulance Service confident that the public are supportive of the new triage system in particular?