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Seòmar agus comataidhean

Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 4 May 2021
  6. Current session: 13 May 2021 to 19 December 2025
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Displaying 2964 contributions

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Economy and Fair Work Committee [Draft]

Consumer Scotland

Meeting date: 29 October 2025

Stephen Kerr

You said in your opening statement that improving consumer confidence is part of your raison d’être. If the Scottish consumer sentiment indicator is at minus 8.9 for quarter 2 this year, where has it been previously? What has been the trend over the past three and a half years?

Economy and Fair Work Committee [Draft]

Consumer Scotland

Meeting date: 29 October 2025

Stephen Kerr

So it is not a very good KPI for Consumer Scotland.

Economy and Fair Work Committee [Draft]

Consumer Scotland

Meeting date: 29 October 2025

Stephen Kerr

I respect that answer, of course. You used the plural “investigations”, but in three and a half years, you have done one and you have announced a second—you have given yourself a deadline for the second investigation. I was intrigued by the chief executive saying that it took you a long time to understand—I think that he said this—how to conduct an investigation. There are many bodies with a long history of conducting investigations that we can borrow the learning from, so I do not understand that. In fact, if I am honest, I did not understand your answer.

Economy and Fair Work Committee [Draft]

Consumer Scotland

Meeting date: 29 October 2025

Stephen Kerr

On the issue of resources, you have 28 permanent staff. Is that still correct? That was the number in the previous annual report.

Economy and Fair Work Committee [Draft]

Consumer Scotland

Meeting date: 29 October 2025

Stephen Kerr

The convener asked specific questions, but I am not sure we have had specific answers. Maybe you can send further detail to the convener, on behalf of the committee, so that we can see more of the specifics.

You now have 41 permanent staff. Did I hear that correctly? From what I understand, I presume that you have also had temporary staff on top of that. Is that correct?

Economy and Fair Work Committee [Draft]

Consumer Scotland

Meeting date: 29 October 2025

Stephen Kerr

Again, we want to know the detail of that. [Interruption.] Sorry, convener, are you coming in?

Economy and Fair Work Committee [Draft]

Consumer Scotland

Meeting date: 29 October 2025

Stephen Kerr

So you are talking about it?

Economy and Fair Work Committee [Draft]

Consumer Scotland

Meeting date: 29 October 2025

Stephen Kerr

That is a lot of permanent staff to do one investigation in three and a half years. It is a lot of resource. I also note that, in each of the first two years—we do not have any more data than this—there were underspends. The issue of resource is leading to questions.

Economy and Fair Work Committee [Draft]

Consumer Scotland

Meeting date: 29 October 2025

Stephen Kerr

I have probably taken too much time already, but I have one last question, which is in relation to the consumer duty. You have a role to play in relation to the requirement for consumer duty being borne in mind by public sector bodies. The requirement came into force in April 2024, but has only been fully active as of the spring of this year, in April 2025. We are now in October—nearly in November. What have you been doing to see that the duty that rests on public bodies is being fulfilled?

Economy and Fair Work Committee [Draft]

Consumer Scotland

Meeting date: 29 October 2025

Stephen Kerr

I am asking these questions simply to try to understand your key performance indicators. What unit of measurement justifies the existence of Consumer Scotland? Is consumer confidence one of the indicators? Are there other indicators that would tell us whether or not Consumer Scotland has an impact?