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John Mason, did you want to come in on any of the different elements of the costs?

Welcome back. Our next agenda item is an evidence session on the client experience of Social Security Scotland’s redetermination and appeals process. Earlier this month, the committee heard from today’s witnesses as part of the scrutiny of the Social Security (Amendment) (Scotland) Bill. Today’s evidence session is intended to allow a wider discussion of the client experience of redeterminations and appeals, so our discussion will go beyond the proposals in the bill.

I welcome to the meeting Erica Young, who is policy officer for Citizens Advice Scotland, who joins us in the room, and Richard Gass, who is the chair of Rights Advice Scotland, who joins us remotely. Thank you once again for accepting our invitation.

We were also meant to hear from Kirsty McKechnie from CPAG—the Child Poverty Action Group. Unfortunately, Kirsty is unable to join us today, but she will provide her contribution to the evidence session in writing.

I will move swiftly on to our questions, and Paul O’Kane will ask the first question.

It is also good to know that you are working in harmony with one another.

Jeremy Balfour has a supplementary question.

Sorry, that is my fault. I offer you my humble apologies.

I invite John Mason to ask a question.

I will bring you back in, Bob, but can you try to be as concise as possible?

That concludes our questions. I thank the witnesses for attending. You have given us some really useful information and examples, which will help us to consider our next steps.

That concludes our public business for today.

Bob Doris would like to come in.

Does anyone have any further supplementary questions to put to our witnesses?

We have plenty of time in hand, so thank you very much. That concludes the evidence session. Thank you very much for joining us. After recess, we will hold a final evidence session with the Cabinet Secretary for Social Justice before we report on our findings.

I now suspend the meeting briefly to allow for a panel change before we move on to the next item.

We move on to theme 2—options for delivery—on which Katy Clark has questions.

Still on the theme of redeterminations, I invite Roz McCall to ask some questions.