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Hopefully, lessons will be learned from the super-complaint that negate the need for the volume and concentration of staff on that aspect.

I want to ask your opinion on the external independent review. Do you think that the disposals that you give out with regard to the findings of a complaint are fit for purpose?

I suppose that the disposal of censure is an example.

I take it, therefore, that the door is firmly closed on that aspect.

You touched on the SPCB’s input and support for resourcing. I note from your annual report that resources are to be confirmed because they are contingent on SPCB agreement and funding. Has there been any movement on that since the report was produced?

Okay. I am sorry.

I seek further clarity on something that you have touched on. What progress has been made on the backlog of MSP complaints? You referred to that in your statement, and it is mentioned in the preface to your annual report and accounts.

To follow on from the deputy convener’s questions, I want to ask about the MSP complaints that were dismissed as inadmissible during the relevant period and were subject to external re-examination. Will they be looked at again? If so, what progress has been made on that?

Are the criteria for changing places toilets quite robust? How difficult or easy is it to get a changing places toilet recognised?

That is very welcome.