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Are there any figures on overpayments? What is the split between fraud and error?

I will have a look at that. How does the Social Security Scotland practice of overpayment recovery differ from that of the DWP?

Thank you for that reassurance.

Going back to the guidance, is there any consultation on the content of the guidance? Did you say that it would be published on 23 December?

The staff survey responses indicate that some staff find the internal redetermination process quite complicated. How is the organisation responding to that feedback?

What would improve the call waiting and processing times?

My question is on theme 2. Are you concerned that the approach that you want to take might undermine the shared care of children?

It is great to see you again. Thanks for taking the time to meet us in Dundee. I found it very helpful.

We want to take a human rights-based approach that, importantly, includes access to redeterminations and appeals. However, the number of appeals seems very low—I think that the report mentions only 40—and staff knowledge about the process seems poor. How do you promote the right to appeal to staff and claimants?

Thank you, convener. I declare that I am a councillor at West Dunbartonshire Council.

No, I am okay. I am in agreement with the rest of you.