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Seòmar agus comataidhean

Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 5 May 2021
  6. Current session: 12 May 2021 to 14 July 2025
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Displaying 1007 contributions

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Social Justice and Social Security Committee [Draft]

Pensioner Poverty (Digital Exclusion)

Meeting date: 13 March 2025

Marie McNair

At that meeting in February, I asked the witnesses about mixed-age couples in which one person is of pension age and one is of working age. Because of a cut by the previous United Kingdom Government, those people are not allowed to apply for pension credit and are forced to claim universal credit, which seems to have pretty onerous online requirements. Could that be a barrier to digital inclusion for pensioners in that type of household?

Social Justice and Social Security Committee [Draft]

Pensioner Poverty (Digital Exclusion)

Meeting date: 13 March 2025

Marie McNair

I will come in on those comments first. Some banks are now mindful of people’s circumstances and the digital poverty that they experience. I recently met Virgin Money after I heard about the service that it provides—it assists people with SIM cards and access to devices, so it is great to hear that it is getting on board, too.

I will turn to the theme of my questions. You are aware that the main social security support for pensioners who are on low incomes is pension credit and that pensioners’ main disability benefit experience will be with attendance allowance. It is unfortunate that we do not have anybody from the Department for Work and Pensions here. Louise Coupland and Kyle Scott, do you have any observations about the experience of pensioners when they try to claim benefits online? What can be done to improve that experience? In particular, what are your organisations doing to support people to navigate online public services?

Social Justice and Social Security Committee [Draft]

Pensioner Poverty (Digital Exclusion)

Meeting date: 13 March 2025

Marie McNair

I will go back to Kyle Scott. We are talking about the most effective ways to support older people to access benefits and public services online. Is there any good practice in your organisation that you want to highlight to us?

Social Justice and Social Security Committee [Draft]

Pensioner Poverty (Digital Exclusion)

Meeting date: 13 March 2025

Marie McNair

That would be really helpful, Kyle. Thank you. Louise Coupland, do you have any observations?

Equalities, Human Rights and Civil Justice Committee

Public Sector Equality Duty

Meeting date: 11 March 2025

Marie McNair

Thanks for that. What do you think, Jatin Haria?

Equalities, Human Rights and Civil Justice Committee

Public Sector Equality Duty

Meeting date: 11 March 2025

Marie McNair

Thank you for that. Jill Wood, do you have anything to add?

Equalities, Human Rights and Civil Justice Committee

Public Sector Equality Duty

Meeting date: 11 March 2025

Marie McNair

Good morning, panel. Having listened to your earlier responses to my colleagues’ questions, I feel that the delay in the PSED reform seems to be affecting every organisation’s ability to fulfil the duty. Do you want to say any more about that? I was going to go to Lindsey Millen first. I am sorry to put you on the spot, Lindsey, but I listened to what you said about all the work that you have done on the matter. Do you want to say anything about what more can be done to assist in that respect?

Equalities, Human Rights and Civil Justice Committee

Public Sector Equality Duty

Meeting date: 11 March 2025

Marie McNair

How has your organisation been receiving updates? How have updates about the PSED reform been communicated to you by the Scottish Government?

Equalities, Human Rights and Civil Justice Committee

Public Sector Equality Duty

Meeting date: 11 March 2025

Marie McNair

Thanks, Lindsey. Your comments are really important to us, given that we will be hearing from the minister next week. Does anyone else want to come in on that question?

Equalities, Human Rights and Civil Justice Committee

Public Sector Equality Duty

Meeting date: 11 March 2025

Marie McNair

Good morning, panel. I note that you observed the previous panel session, so you probably heard the question that I asked and the responses that I got about the delay to the PSED reform having an impact on organisations’ abilities to fulfil those duties. Has the delay had a similar effect on your organisations? I ask Pauline Nolan to answer first.