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Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 5 May 2021
  6. Current session: 12 May 2021 to 30 March 2025
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Displaying 693 contributions

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Social Justice and Social Security Committee [Draft]

Pensioner Poverty (Digital Exclusion)

Meeting date: 13 March 2025

Gordon MacDonald

Good morning, panel. My question is aimed at Miriam Craven, who talked about Social Security Scotland’s freephone number. Are you able to tell us what proportion of people who apply for new benefits go through the freephone number and how many use the online application system? Is that reflective of the number of people who are digitally excluded, or is it just a case of people preferring to use the freephone number if they have the choice?

Social Justice and Social Security Committee [Draft]

Pensioner Poverty (Digital Exclusion)

Meeting date: 13 March 2025

Gordon MacDonald

I will ask about the pace of change in a minute, but first I will come back to Louise Coupland on Connecting Scotland, which was brought in during Covid in order to get as many people as possible online, because everyone was keen to get information about what was happening with the pandemic. How is it supporting people now, and what impact is it having?

Social Justice and Social Security Committee [Draft]

Pensioner Poverty (Digital Exclusion)

Meeting date: 13 March 2025

Gordon MacDonald

Just to continue the conversation about supporting people to get online, I was struck by Lloyds Bank’s consumer digital index report, which said that 26 per cent of people who are not on the internet are not interested in being on it and another 7 per cent would not go on the internet because they do not trust it. Only 47 per cent of people over the age of 75 were online, and that is mainly because they probably never used computers during their working life.

How do we reach out to those groups of people—which probably contain the people who are not able to get pension credit and such things—who are not interested because they do not see the benefit of doing so, who are not experienced enough to trust the system or who do not know how to get online?

Social Justice and Social Security Committee [Draft]

Pensioner Poverty (Digital Exclusion)

Meeting date: 13 March 2025

Gordon MacDonald

My final point is about an announcement that I heard this morning. The UK Government wants to introduce an app for people to access Government support and services. It would include a digital wallet and an electronic driving licence. The Secretary of State for Science, Innovation and Technology said—if I heard him correctly this morning—that he wants it all done by Christmas.

Given the pace of change, and the fact that we are no longer talking about the internet itself but an app on a smartphone, what difficulties do you see with the proposal, and what should be put in place before it happens in order to support people who are digitally excluded?

10:30  

Social Justice and Social Security Committee [Draft]

Pensioner Poverty (Digital Exclusion)

Meeting date: 13 March 2025

Gordon MacDonald

Thank you very much.

Social Justice and Social Security Committee [Draft]

Pensioner Poverty (Digital Exclusion)

Meeting date: 13 March 2025

Gordon MacDonald

I will come back to you on Connecting Scotland. Does anyone else want to come in that point?

Social Justice and Social Security Committee [Draft]

Pensioner Poverty (Digital Exclusion)

Meeting date: 13 March 2025

Gordon MacDonald

Were you expecting the older demographic to use the freephone number? What are the waiting times for getting through?

Social Justice and Social Security Committee [Draft]

Pensioner Poverty (Digital Exclusion)

Meeting date: 13 March 2025

Gordon MacDonald

On the point about the budget being cut, is that because, as Louise Coupland pointed out, it is not about getting devices out to individuals but about the training that is needed now? Is it about refocusing Connecting Scotland?

Social Justice and Social Security Committee [Draft]

Pensioner Poverty (Digital Exclusion)

Meeting date: 13 March 2025

Gordon MacDonald

Does anybody else want to comment on Connecting Scotland?

Social Justice and Social Security Committee [Draft]

Subordinate Legislation

Meeting date: 6 March 2025

Gordon MacDonald

You have highlighted what the Scottish Government is doing to tackle child poverty, but Rachel Reeves’s spending review will be coming over the horizon later this month, and substantial cuts to budgets are anticipated. How do you see that impacting on Scotland’s social security system?